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Rover.com · 4 hours ago

Business Analyst - Operations Analytics

Seattle, WA

Full-time

Hybrid

Mid Level

$109K/yr - $136K/yr

4+ years exp

Rover.com is a company dedicated to connecting pet parents with loving pet sitters and dog walkers. They are seeking a Business Analyst to partner with the Trust and Safety Leadership team, focusing on driving initiatives to enhance community safety through data analysis and strategic insights.

ConsumerMarketplacePet

Responsibilities

Strategic Planning & Measurement: Partner with Trust and Safety leadership to define the strategy for measuring program health and operational performance, including establishing comprehensive metrics, developing crisp reporting, and setting up monitoring rhythms

Performance Analysis: Conduct in-depth analysis of key Trust and Safety operational metrics to identify emerging trends and opportunities, which will inform deeper research and analytical efforts

Executive Communication: Develop and present crisp narratives resulting from analytics findings and investigations to senior Operations leaders, focusing on both identified problems and proposed solutions

Fraud Mitigation: Collaborate with Account Safety leadership to measure program performance and proactively identify and mitigate fraud trends on the Rover platform

Thought Partnership: Serve as a strategic partner and advisor to business leaders, making data-driven recommendations on investments and optimization strategies within Trust and Safety

Data Infrastructure Support: Support the construction and maintenance of our core reporting abstractions (built in dbt)

Qualification

Data analysisSQLData visualization toolsDBTFraud mitigationPython/RA/B testingCommunication skills

Required

At least 4 years experience working cross-functionally with complex datasets to support organizational decision making

Excellent verbal and written communication skills. Specifically, you know how to narrate analysis and results to business partners in a useful, concise, and meaningful way

You are extremely comfortable with receiving stakeholder questions and independently translating them into clear, actionable analytical problems to solve, all with relative autonomy

You have hands-on experience building out data abstractions using tools such as DBT or Airflow as well as a variety of data visualization tools (e.g., Mode, Looker, Periscope, Tableau, etc.)

Strong proficiency with SQL. You would feel confident reviewing code produced by other analysts and data scientists