Base44 · 1 month ago
Technical Support Specialist - Base44
Cedar Rapids, IA
Full-time
Hybrid
Entry, Mid Level
2+ years expBase44 is a hyper-growth AI startup recently acquired by Wix, focused on changing how software gets built. As a Technical Support Specialist, you will provide technical support, troubleshoot issues, and contribute to the overall success of the product in a fast-paced, innovative environment.
Artificial Intelligence (AI)Developer ToolsEnterprise SoftwareProductivity ToolsSoftware
Responsibilities
Operate with minimal supervision and substantial discretion on matters of significance
Assist users with product-related issues, offering timely and effective solutions
Diagnose and resolve technical problems, utilizing your problem-solving skills and technical knowledge
Go beyond issue resolution: Educate users on effective vibe-coding techniques and guide them toward best-practice build approaches that help them realize their vision
Proactively communicate technical issues, emerging trends, and potential improvements to the team, and raise concerns and flags as needed
Work cross-functionally within a cohesive team environment to ensure product success, working closely with Development and Product teams to document issues, test features, and provide regular, actionable feedback
This role includes occasional evening and weekend work to support incidents, releases, and maintenance windows. Coverage is shared via a rotation, and we provide advance notice whenever possible
Qualification
Required
2+ years of experience working in Technical Support/Solution topics in a Web environment, owning complex investigations and escalations
Able to read browser console and network tab for troubleshooting purposes (JavaScript and React etc)
Strong technical skills, learns fast, embraces unfamiliar tools/docs, and is driven by curiosity about the unknown
Takes full ownership of initiatives, drives completion in fast-paced settings, and proactively suggests improvements
Effective and adaptable when things move fast and plans are still evolving
Excels at synthesizing and explaining complex topics, working well in teams with a strong growth mindset
Preferred
Bachelor's degree in computer science, information systems, or related field, or equivalent practical experience
Hands-on tinkering with “vibe coding” - side projects or small experiments you can show
Strong technical writing for specifications, runbooks, and incident reports
Comfortable inspecting network requests and spotting errors in the console
Experience troubleshooting API connections and integrations or with system reliability engineering
Company
Base44
Base44 is a no-code platform that enables users to build and deploy web and mobile apps using natural language prompts.
11-50 employees
Funding
Current Stage
Early StageTotal Funding
unknown2025-06-18Acquired
Recent News
Digital Commerce 360
2025-12-30
2025-12-29
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