Apply on Employer Site

Cinter Career · 1 month ago

Customer Service and Quality Assurance Coordinator - Japanese

Long Island City, NY

Full-time

Hybrid

Entry Level

$20/hr - $25/hr

2+ years exp

Cinter Career is seeking a proactive and detail-oriented professional to enhance customer satisfaction and maintain effective communication with clients and partners. The Customer Service and Quality Assurance Coordinator will manage claims, support quality assurance processes, and ensure customer satisfaction post-delivery.

Staffing & Recruiting

Responsibilities

Serve as the main liaison between the company and clients, suppliers, or business partners during the inspection and quality control process

Act as the primary point of contact for claims received from overseas customers

Collaborating with the estimator, negotiate effectively with partners and suppliers to address and resolve concerns while maintaining positive working

Collaborate with the operations team to inspect and review incoming goods, ensuring compliance with quality standards

Follow up with customers' post-delivery to ensure satisfaction and address any concerns or returns

Qualification

Customer service experienceJapanese language skillsCommunication skillsProblem-solving abilitiesOrganizational skillsFlexible work environmentComputer proficiencySupply chain logisticsInterpersonal skillsTeam collaborationSelf-motivation