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Pronto Insurance · 4 hours ago

Director of Claims

Brownsville, TX

Full-time

Onsite

Director/Executive

15+ years exp

Pronto Insurance is dedicated to creating access, trust, and opportunity in the communities they serve. The Claims Director will oversee the Claims Department, ensuring high-quality claims handling and operational efficiency while driving productivity and process improvements.

Auto InsuranceFinancial ServicesInsurance

Hiring Manager

Kayla Klopp

Responsibilities

Maintain loss ratios that meet or exceed company expectations

Ensure accurate and timely claims handling

Reduce claim cycle times and improve operational efficiency

Oversee KPI performance, including closing ratios, audit scores, loss ratio, call response times, complaint levels, salvage/subrogation recoveries, LAE, claims cycle times, average payouts, BI settlements, and external reporting

Ensure claims handling quality and compliance, achieving audit scores that meet or exceed expectations

Maintain timely and professional communication with the fronting company, reinsurers, TDI, defense attorneys, and other external entities

Foster a customer-centric approach that minimizes complaints and ensures claimants stay informed throughout the process

Maintain an effective network of internal appraisers, DRP shops, and external appraisal resources to ensure timely and accurate estimating

Coordinate the Extracontractual Claims process and communications with the EC Committee

Identify and report potential risk alerts or E&O exposures; collaborate with Underwriting to mitigate future risks

Ensure proactive supervision and oversight of file handling

Lead and support claims-related projects and initiatives

Leverage metrics, analytics, and reporting to guide decision-making and performance management

Manage departmental budget and implement cost-saving strategies related to LAE, staffing efficiencies, workflow optimization, and process improvements

Participate in testing and rollout of new claims systems