Apply on Employer Site

Agoda · 8 hours ago

User Experience Researcher (Bangkok-based, Relocation provided)

San Francisco, CA

Full-time

Onsite

Senior Level

7+ years exp

Agoda is a global travel company that connects people to destinations and experiences. They are seeking a User Experience Researcher to lead research projects that inform product design and strategy, ultimately enhancing customer experience.

Air TransportationE-CommerceHotelTourismTravelTravel Accommodations

Growth Opportunities

H1B Sponsored

Responsibilities

Demonstrates critical thinking beyond explicit business requests

Functions independently in all operational research tasks

Leads core end-to-end research activities - including driving research objectives, hypotheses, methodology, execution, analysis, and communication

Good judgement when evaluating research opportunities, e.g. importance, urgency, and impact for team

Ability to reasonably challenge details of research requests, and propose solid research solutions

Strong project execution with existing skills while constantly expanding his/her breadth and depth of abilities

Knowledge of approaches for both quantitative and qualitative research, effectively triangulating findings, methods, and theories with others

Application of tools and inspection methods to quantify the value and efficiency of research

Ability to adopt and adapt well-established methods according to product/project situations, and innovate new methods in collaboration with more senior researchers

Knowledge of or ability to quickly learn key software tools common in the field (e.g. for surveys, diary studies, analysis)

Knowledge of data compliance and ethics in all of their activities

Drives cross-discipline/department collaboration via research insights/activities

Collaborates efficiently with other researchers and other disciplines, with clear commitments in case of shared ownership

Demonstrates excellent communication skills; tailors communication style for different audiences, concise and to the point, open to taking input and feedback

Contributes to the research community in one or more ways - sharing work/ methodologies, coaching and/or mentoring other core or junior researchers, screening of Research candidates

Qualification

User-centered design methodsQuantitative researchQualitative researchCritical thinkingProject executionCommunication skillsCollaborationData compliance knowledgeResearch community contributionsSoftware tools knowledge

Required

Master Degree or equivalent experience in Computer Science, Human Computer Interaction, Information Science, Psychology, Social Science, or any related field

7+ years of relevant experience in consumer-facing business domains

You are very comfortable with planning, scoping, conducting, analyzing and communicating research

Experience with Qualitative and user-centered design methods (individual and group interviews, diary studies, direct observation, think-aloud usability testing, etc.)

Experience with Quantitative research (metrics, survey design, response effects, sampling, crosstabs, and statistical concepts, etc.)

Experience in evaluating, negotiating, and working with external research vendors

Be able to describe user problems and business opportunities to a variety of stakeholders by leveraging both quantitative and qualitative data

You are able to demonstrate critical thinking beyond business requests

You are a great storyteller and communicator, able to speak fluently to business people, designers, engineers and other stakeholders (in English)

You enjoy collaborative work in a dynamic, data-driven and creative environment

Benefits

Generous relocation package

Company

Agoda

Glassdoor4.2

Agoda is a digital travel platform that provides access to hotels and holiday properties including flights. It is a sub-organization of Booking Holdings.

Founded in 2005

Singapore, Central Region, SGP

5001-10000 employees