Agility Robotics · 1 month ago
Senior Help Desk Technician, IT
San Francisco, CA
Full-time
Hybrid
Senior LevelAgility Robotics is a pioneer in robotics, focused on delivering advanced mobility and dexterity through their humanoid robot, Digit. The Senior Help Desk Technician will play a crucial role in supporting the IT team by managing support requests, optimizing corporate technology, and ensuring a smooth onboarding process for new hires.
Industrial EngineeringMechanical EngineeringRobotics
No H1B
Responsibilities
Collaborate with the rest of the IT to manage inbound support requests and incidents, and resolve them according to our service level agreements
Provide superior customer support in-person, in our ticketing system, and via Slack/email
Provide the skills for our employees to effectively use our corporate tools and become IT advocates
Support the smooth onboarding of new hires and manage the full employee IT lifecycle
Setup, maintain, and strengthen the in-office LAN, WiFi, audio-visual, conferencing, and computing systems
Identify trends in request tickets and help build automation and process improvements to make the system work better over time and intelligently reduce risk
Secure configuration and access management of our operational production endpoints in AWS, GitHub, Google Cloud, G Suite, Okta, and other systems of record
Participate in weekly sprints and IT projects, both as a contributor and as a leader
Qualification
Required
Experience with our IT tools and platforms of choice, including operating systems such as macOS, Ubuntu, and Windows 11
Experience with SaaS platforms including Okta, GitHub, Slack, Google Workspace, Jamf, Zoom, and Jira/Jira Service Management
Experience in a multi-input, fast-paced IT support organization that prioritizes customer service, security, and innovation
The ability to thrive as a regional operator as part of a geographically diverse team
Comfortable working in spoken and written English
A love for problem solving, and a commitment to frictionless risk reduction
Experience maintaining and troubleshooting common small office networking products
Familiarity with Agile frameworks to keep projects on track and delivered at velocity
Benefits
401(k) Plan: Includes a 6% company match.
Equity: Company stock options.
Insurance Coverage: 100% company-paid medical, dental, vision, and short/long-term disability insurance for employees.
Benefit Start Date: Eligible for benefits on your first day of employment.
Well-Being Support: Employee Assistance Program (EAP).
Time Off: Flexible, unlimited PTO and 10 company holidays, including a winter shutdown.
On-Site Perks: Catered lunches four times a week and a variety of healthy snacks and refreshments at our Salem and Pittsburgh locations.
Parental Leave: Generous paid parental leave programs.
Work Environment: A culture that supports flexible work arrangements.
Growth Opportunities: Professional development and tuition reimbursement programs.
Relocation Assistance: Provided for eligible roles.
Company
Agility Robotics
Agility Robotics builds an efficient, agile, and robust legged platforms for real world applications.
Founded in 2015
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$178.79MKey Investors
NVenturesSchaeffler GroupPlayground Global
2025-09-10Series C
2024-11-13Corporate Round
2022-04-22Series B· $150M
Leadership Team
Peggy Johnson
Chief Executive Officer
Jonathan Hurst
Co-Founder and Chief Robot Officer
Recent News
2026-01-11
Business Insider
2026-01-06
2025-12-31
Company data provided by crunchbase