First State Community Bank · 1 month ago
Digital Channel Manager (54454)
Farmington, MO
Contract
Onsite
Mid Level
3+ years expFirst State Community Bank is looking for an energetic, self-motivated individual to fill the role of Digital Channel Manager. The Digital Channel Manager leads the strategic direction, implementation, and optimization of the bank’s digital banking platforms, focusing on driving innovation and enhancing customer experience.
CryptocurrencyFinancial ServicesVenture Capital
Responsibilities
Identify and recommend forward-thinking digital solutions that align with customer needs and market trends
Foster a culture of innovation by encouraging experimentation and continuous improvement in digital service delivery
Stay informed on emerging technologies and digital banking trends to maintain a competitive edge
Lead the evaluation, selection, and implementation of new digital banking technologies to enhance customer experience and operational efficiency
Maintain deep knowledge of the bank’s digital products and services, including mobile banking, online banking, and digital payment solutions
Serve as a subject matter expert for digital channels, supporting internal teams and customers with product insights and training
Monitor product performance and user feedback to guide enhancements and new feature development
Manage the administrative functions of our online banking platform (Q2) such as the onboarding and purging of users
Develop clear and engaging communication strategies to promote digital adoption among customers and staff
Provide regular updates to leadership and stakeholders on digital initiatives, performance metrics, and strategic goals
Deliver training and support materials to frontline teams to ensure consistent messaging and service delivery
Align digital initiatives with the bank’s broader strategic objectives and customer service philosophy
Collaborate with cross-functional teams to ensure digital projects support organizational priorities and compliance standards
Conduct comprehensive contract reviews and demonstrate a strong understanding of contract language to support vendor management and risk mitigation
Ensure all digital services comply with regulatory requirements and cybersecurity best practices
Monitor changes in digital banking regulations and implement necessary updates to maintain compliance and protect customer data
Qualification
Required
Bachelor's degree in business or related field
Preferred
3 to 5 years' experience in banking services digital delivery
Benefits
Competitive pay and benefits package - including an annual bonus program
401(k) with generous employer match benefit
Company
First State Community Bank
First State Community Bank is a bank that provides financing solutions, merchant payment solutions, and deposit services.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Jennifer Lee
Chief Operating Officer
Recent News
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