Whole Foods Market ยท 6 hours ago
Customer Service Supervisor - Full Time
New York, NY
Full-time
Onsite
Entry Level
$18.50/hr - $30.20/hr
1+ years expWhole Foods Market is a leading retailer focused on providing high-quality food and exceptional customer service. The Customer Service Supervisor will assist in scheduling and supervising the Store Support Team, ensuring smooth operations and adherence to company standards while fostering a positive work environment.
Consumer GoodsFood and BeverageGroceryOrganic FoodRetail
Responsibilities
Supervises and delegates tasks to Team Members
Works with Team Trainer to train Team Members in a manner that builds and sustains a high-performance team and minimizes turnover
Assists in training of new Team Members, utilizing learning checklists and training materials
Keeps all cases and shelves clean, well-stocked and properly rotated
Resolves difficult customer situations
Ensures all necessary breaks are given
Communicates team concerns to the Team Leader and Associate Team Leader
Communicates attendance issues or concerns to Team Leader and Store Leadership
Sets and achieves the highest standards of retail execution
Fosters and encourages a positive environment of outstanding teamwork, mutual respect, and exceptional morale
Maintains awareness of customer flows and needs and directs Team Members as necessary to satisfy and delight customers; responds promptly to customer needs and questions
Selects, trains, develops, mentors, motivates, and counsels Team Members in a manner that sustains a high-performance team and minimizes turnover
Provides timely, thorough, and thoughtful performance evaluations
Consistently communicates and models WFM vision and goals
Qualification
Required
12+ months retail experience
Extensive knowledge of Store Support team procedures and policies
Capable of teaching others in a positive and constructive manner
Demonstrates advanced product knowledge, maintains awareness of new products
Excellent interpersonal, motivational, team building, and customer relationship skills
Product knowledge
Advanced knowledge of regulatory and safety policies and procedures
Proficient mathematical skills for assessing financial performance, monitoring profitability, and managing inventory
Demonstrated decision-making ability, leadership skills, and ability to prioritize and delegate
Proficiency with email, Microsoft Office, and operations-related applications
Must be able to lift 50 pounds
In an 8-hour work day: standing/walking 6-8 hours
Hand use: single grasping, fine manipulation, pushing and pulling
Work requires the following motions: bending, twisting, squatting and reaching
Exposure to FDA approved cleaning chemicals
Exposure to temperatures: <32 degrees Fahrenheit (freezing), 32-40 degrees Fahrenheit (refrigerators), >90 degrees Fahrenheit
Ability to work in a wet and cold environment
Ability to work a flexible schedule including nights, weekends, and holidays as needed
Ability to use tools and equipment, including box cutters, electric pallet jacks, and other heavy machinery
Benefits
Health insurance
Retirement plan benefits
Eligibility for a store discount
Paid time off
Access to other benefit programs
Company
Whole Foods Market
Whole Foods Market is a supermarket chain owned by Amazon that exclusively sells natural and organic products. It is a sub-organization of Amazon.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2017-06-16Acquired
1992-01-23IPO
Leadership Team
Scott Collier
VP Business Development
Christine Sturch
Sr. Principal Director Special Projects Store Design & Development, Whole Foods Market (Global)
Recent News
2025-12-27
2025-12-22
2025-12-22
Company data provided by crunchbase