ICU Medical · 10 hours ago
Senior Specialist, IT Desktop Support
Lake Forest, IL
Full-time
Onsite
Mid, Senior Level
$60K/yr - $86K/yr
5+ years expICU Medical is a global market leader in IV therapy and critical care products. The Senior Specialist in IT Desktop Support is responsible for providing advanced technical support, mentoring team members, and ensuring compliance with IT service management processes.
Health CareMedical Device
Responsibilities
Provide support to end users or processes that cannot be resolved by 1 st and 2 nd level support (Service Desk and Desktop Support)
Serve as a Technical Lead and mentor to Desktop Support Specialists
Work with end users and provide support services aligned to defined service level agreements (SLA) and to ITIL standards
Monitor, troubleshoot and maintain all end user computing technologies including, but not limited to, desktops, laptops, docks, monitors, printers, LAN, phones, conference devices, mobile devices and related Operating Systems and software
Uphold and implement security standards in compliance with IT Security department
Manage support interactions through the IT Service Management System
Support users by writing and maintaining documentation that help to answer questions and resolve problems
Assist Management in gathering information and creating processes, procedures, and policies
Work on special assignments as they arise
Gather information for status reports on progress of projects, open items, and issues
Follow the established standards for documenting projects, configurations, and standard operating procedures
Perform all job related responsibilities with minimal management direction and guidance
Work within the defined Incident, Request, Asset, and Change Management processes
Responsible for compliance including password management, documentation, maintenance, provisioning access, and data protection procedures
Work to minimize downtime impact on users through accurate communication, planning of scheduled downtimes and quick problem resolution for unscheduled downtimes
Monitor performance, diagnose issues, and perform emergency and scheduled maintenance as required on IT systems
Participate in strategic initiatives by performing technical and process project activities
Engage with audit and follow audit guidelines as requested
Provide 24/7 on-site support as required
Qualification
Required
5+ years' experience supporting electronic user devices to include but not limited to desktops, laptops, printers, RF guns (mobile computers)
Strong written and verbal communication skills
Experience administratively supporting Microsoft Windows (Desktop and Server)
Experience with Microsoft Office suite (Outlook, Visio, Excel, and etc.)
Experience with network switching technology (VLAN, TCP/IP, DHCP, and etc.)
Experience with diagnosing and troubleshooting software and hardware issues
Able to lift 50 lbs
Self-starter/Ability to work independently
Enthusiastic about technology
Strong customer service skills
Knowledge of the ITIL disciplines
Proven leadership and work ethic
Able to work quickly and effectively under pressure and to efficiently handle multiple priorities simultaneously
Must be 18 years of age
High school diploma is required
Minimum 5 years of experience in a Service Desk or Desktop support environment
CompTIA A+ or Network + certification
Preferred
Bachelor's degree from an accredited college or university in Computer Science, Information Systems, or related IT field
Microsoft certifications related to Desktop and/or Server support
Benefits
Competitive financial benefits, including a generous 401(k) match and (for eligible roles) our Annual Incentive Plan
A wide range of benefit options at affordable rates
Additional perks to assist employees with their work-life effectiveness, such as Paid Time Off, Company Holidays, and Tuition Reimbursement
Company
ICU Medical
ICU Medical connects patients and caregivers through safe, life-saving, life-enhancing IV therapy systems, software, solutions, and consumables.
Founded in 2019San Clemente, California, USA
5001-10000 employees
H1B Sponsorship
ICU Medical has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (24)
2024 (14)
2023 (27)
2022 (31)
2021 (12)
2020 (14)
Funding
Current Stage
Late StageTotal Funding
$1.3M2012-08-15Undisclosed· $1.3M
Leadership Team
Allison Knight
Human Resources Business Partner
Ben Sousa
Chief Information Officer
Company data provided by crunchbase