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CSC · 13 hours ago

Business License Manager of Client Service

Wilmington, DE

Full-time

Onsite

Mid, Senior Level

3+ years exp

CSC is a global business, legal, and financial services company based in Wilmington, Delaware, providing knowledge-based solutions to clients worldwide. The Manager of Client Service - Business License oversees the operations of a business licensing department, supervising staff, managing license issuance and renewals, and ensuring alignment with Key Performance Indicators.

ConsultingLegal

H1B Sponsor Likely

Responsibilities

Understand and own the mission, strategy, and roadmap to align with organizational goals

Lead, mentor, and develop a team of high performing contributors fostering productivity, collaboration, and dedication to a fierce client spirit

Work closely with Market, Technology, Product and other CLS teams from ideation to launch and beyond

Help define, measure, and maintain Key Performance Indicators (KPIs) to track the success of individuals and team goals

Monitor team performance and conduct performance reviews

Handle customer complaints and address escalations with clients

Design and implement process and operational policies

Full spectrum of employee management, development, and training

Motivate team members to achieve objectives

Discover training needs and providing coaching

Listen to team members’ feedback and resolve any issues or conflicts

Recognize high performance and rewarding accomplishments

Ensure the highest levels of productivity, service, and client satisfaction levels

Organize team-building activities

Qualification

Performance metricsMS Office proficiencyLeadership experienceChange managementAnalytical skillsWritten communicationVerbal communicationOrganizational skillsTime managementDecision-makingProblem-solvingAttention to detail

Required

3 years of leadership experience, preferably in a customer service industry

A proven history of successfully mentoring and developing employees

In-depth knowledge of developing and utilizing performance metrics

Proficiency with MS Office, especially Excel

Tremendous written and verbal communication skills

Organizational and time management skills

Decision-making skills

Excellent change management skills

Strong analytical and problem-solving skills

Attention to detail

Benefits

Annual success-sharing bonuses or commission plans based on individual performance

Company

CSC

Glassdoor3.2

CSC is the world’s leading provider of global business administration and compliance solutions, specialized administration services to alternative asset managers across fund strategies, capital markets transactions in public and private markets, domain name system management and digital brand and fraud protection, and corporate tax software solutions.

Founded in 1899

Wilmington, Delaware, USA

5001-10000 employees

http://www.cscglobal.com

H1B Sponsorship

CSC has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (7)

2024 (6)

2023 (3)

2022 (6)

2021 (6)

2020 (5)