RQI Partners, LLC · 2 hours ago
Technical Product Manager
United States
Full-time
Remote
Mid Level
$85K/yr - $90K/yr
3+ years expRQI Partners is a mission-driven partnership focused on transforming resuscitation training to improve patient outcomes. The Technical Product Manager will manage hotfixes across various platforms, conduct impact analyses, and ensure timely issue resolution to maintain platform stability and performance.
Health CareHospitalMedical
Responsibilities
Collect information and provide problem statements, root cause, workaround, and status updates to internal stakeholders
Acquire a deep understanding of the technical infrastructure, product offerings, and target audience of the RQI1Stop, LLP, and NRP LP platforms
Act as a subject matter expert, providing guidance and insights to the team and other stakeholders on technical and product-related matters
Work closely with regional business teams to align related business priorities
Document solutions, workarounds, and assess them for both technical and business teams
Identify emerging issues and trends for all supported platforms by trending analysis dashboards in Salesforce, Jira, and Power BI
Lead daily support working sessions with system analysts and development teams
Effectively cooperate with technical development teams to manage escalated issues
Participate in SAFe product release activities related to 2nd and 3rd line support
Liaise with partners on integrations issues and resolutions
Perform second-level problem troubleshooting, incident resolution, and periodic platforms health checks
Ensure that customer receive quality and timely support by assisting the 1st line customer Support & Implementation, and Impact Manager teams
Qualification
Required
Bachelor's degree in computer science or related field or equivalent combination of education and experience
Minimum 3 years' experience in Agile product management, or as a business analyst, system analysis and technical end-user support leadership
Proficiency with SQL, DB concepts, Excel, and network configuration is highly desired
Experience in troubleshooting system integration and network issues
Critical thinking ability and strong problem-solving capacity
Good interpersonal and client-handling skills, with the ability to manage expectations and explain technical detail
Ability to multi-task and switch gears easily
Work efficiently and collaboratively in a team environment
Ability and willingness to work in a high-pressure environment
Ability to accommodate global time zone (mainly early meetings EST) and collaborate effectively across different regions
This position requires quarterly travel to India
Benefits
Generous PTO & Holidays
Remote Work Environment (some positions require travel)
Comprehensive Medical, Dental and Vision
HSA & FSA Account Options, with employer HSA contribution
401k with Employer Match & Profit Sharing
Employee Assistance Program
Tuition Reimbursement
Professional Development Opportunities
Student Loan Repayment Assistance
Eligibility for Annual Bonus
Wellness Reimbursement Program
Pet Insurance
Company
RQI Partners, LLC
The American Heart Association and Laerdal Medical formed RQI Partners as their service provider for RQI, HeartCode, and other quality improvement solutions.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
B
Brian Eigel
CEO
Company data provided by crunchbase