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Native American Rehabilitation Association of the Northwest, Inc. (NARA) · 1 month ago

Quality Management & Evaluations Director - AD131

Portland, OR

Contract

Onsite

Director/Executive

$100K/yr - $118K/yr

Native American Rehabilitation Association of the Northwest, Inc. (NARA) is an organization dedicated to providing culturally appropriate education and health services to Native American and Alaska Native communities. The Quality Management & Evaluations Director will lead and oversee quality management and evaluation activities, ensuring compliance with various regulations and improving service quality across the organization.

Addiction TreatmentCharityCommunitiesHealth CareMedicalMental HealthNon Profit

Responsibilities

Lead quality management and grant required evaluation systems activities, overseeing staff and carrying out management responsibilities in accordance with the organization policies and applicable regulations and grant requirements

Manage and improve quality systems inform Chief Compliance Officer (CCO) ensuring compliance with quality systems requirements

Support implementation and continuous improvement of quality and evaluation systems policies and procedures, including oversee delivery of training, to meet best practices standards and/or improve quality and user experience for patients, clinical and program staff

Participate with leadership in setting strategic direction and developing the capabilities of the QM/Evaluation team

Collaborates on, leads research/evaluation study planning including the design of study processes and outcomes, and provides recommendations and implementation plans for the improvement of services and programs based on the analysis of study findings

Develops and collaborates with grant evaluation team around innovative data collection and analysis systems; performs standard and in-depth qualitative and/or quantitate analysis to formulate and test performance measures; collaborates with evaluation colleagues to review and refine project findings

Develops culturally appropriate evaluations, including evidence best practices and formulation of complex performance measures

In collaboration with Evaluation/Research team, prepares and submits annual evaluation plans/reports, sets up tracking system and develops reporting to the CCO of outcomes and process Improvements

Provides a leadership role through consultation; performs and/or assists direct reports in project management such as mentoring, coaching, strategic planning, setting performance standards, and quality assurance

Ensures NARA NW is in compliance with all current regulations governing medical, dental and behavioral health and ensures timely updates of policies and procedures and protocols accordingly

Ensure and provides QM/Evaluation reports and updates to CCO, including as requested by the compliance committee; documenting and reporting measurable outcomes, goals, and benchmarks

Oversees the accurate and timely processing of complaints, grievances, and incidents as required by regulations, contracts, grants and NARA NW policies and procedures and ensures appropriate reporting to government and payers when required

Responsible for managing the team's budget and resources with the CCO to ensure best outcome

Conduct training for project/program teams; prepare and deliver presentations

Foster innovation, succession planning and documentation of all processes

Works collaboratively, and maintains professional boundaries with clients, other NARA staff, team members, and treats everyone with respect and dignity at all times