JPMorganChase · 6 hours ago
Client Service Manager II
Newark, DE
Full-time
Onsite
Mid, Senior Level
4+ years expJPMorganChase is one of the oldest financial institutions, offering innovative financial solutions to a diverse clientele. As a Client Service Manager II, you will lead a team to provide exceptional customer service, manage client relationships, and implement anti-fraud strategies to protect clients and enhance operational efficiency.
Asset ManagementBankingFinancial Services
Responsibilities
Lead the implementation of defined goals and objectives, aligning team resources and operations with organizational goals, and ensuring the delivery of high-quality client service
Utilize advanced anti-fraud awareness to detect and prevent fraudulent transactions, safeguarding the financial and reputational integrity of both the client and the institution
Drive process automation initiatives, leveraging systems architecture and automation technologies to enhance operational efficiency and service delivery
Manage internal stakeholder relationships, influencing decision-making processes and aligning team objectives with broader organizational goals
Oversee conflict resolution within the team and with clients, employing effective negotiation strategies to ensure win-win outcomes
Qualification
Required
4 or more years of experience in managing customer service teams, with a focus on operational tasks and relationship management
Demonstrated proficiency in planning, with a track record of making decisions on resource allocation to achieve organizational objectives
Knowledge in implementing anti-fraud strategies to detect and prevent fraudulent transactions, protecting both the client and the institution
Proven experience in process automation, with the ability to articulate and apply systems architecture and automation technologies for operational efficiency
Proficient in conflict management, with the ability to facilitate discussions and create win-win solutions using collaboration or negotiation strategies
Preferred
Experience in the banking or financial services industry, particularly within a commercial or investment banking environment
Strong leadership and team management skills, with the ability to inspire and motivate a team to achieve high performance
Strong analytical and problem-solving skills, with the ability to assess complex situations and develop effective solutions
Familiarity with banking software and systems, as well as proficiency in using data analytics tools to drive decision-making
A mindset focused on continuous improvement, with the ability to identify opportunities for process enhancements and implement changes effectively
Benefits
Comprehensive health care coverage
On-site health and wellness centers
A retirement savings plan
Backup childcare
Tuition reimbursement
Mental health support
Financial coaching
Company
JPMorganChase
With a history tracing its roots to 1799 in New York City, JPMorganChase is one of the world's oldest, largest, and best-known financial institutions—carrying forth the innovative spirit of our heritage firms in global operations across 100 markets.
10001+ employees
H1B Sponsorship
JPMorganChase has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3471)
2024 (3469)
2023 (3395)
2022 (3594)
2021 (2515)
2020 (2495)
Funding
Current Stage
Public CompanyTotal Funding
unknown1998-02-01IPO
Leadership Team
Allison Beer
CEO of Card Services and Connected Commerce
Dan Mendelson
CEO, Morgan Health
Recent News
2025-12-19
2025-12-12
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