Medallia · 6 hours ago
Client Delivery, Engagement Manager
McLean, VA
Full-time
Hybrid
Mid, Senior Level
$91K/yr - $139K/yr
5+ years expMedallia is the pioneer and market leader in Experience Management, offering a SaaS platform that enhances customer experiences. The Engagement Manager will manage client relationships and ensure successful delivery of value through Medallia's products and services, while designing strategic program roadmaps tailored to client needs.
AnalyticsCustomer ServiceEnterprise SoftwareSaaSText Analytics
Responsibilities
Own and manage multi-level client stakeholder relationships, including cross-functional touchpoints
Design, develop, plan and execute strategic program roadmaps for clients that drive optimum value and are rooted in a deep understanding of customer’s businesses goals, including driving product enhancements to data analyses
Consult with customers on best practices in customer experience management
Leverage the latest Medallia Experience Cloud’s tools, features and functionality to your customer’s needs
Develop and manage project plans while driving the internal coordination and execution of tasks across teams
Manage program profitability through aligning activities to strategic account goals and drive program renewals and incremental expansions
Qualification
Required
BA/BS with evidence of technical education or equivalent technical experience required
5+ years of experience, with prior role(s) in customer relationship management, strategic program management, consulting, sales/business development, account management, and/or project management in a business-to-business environment
3+ years experience in running implementations of enterprise applications (eg. CRM, ERP, HRMS)
Able to travel up to 10%
Preferred
Experience directly working in one of the following industries: Software, Hospitality, Financial Services, Automotive, B2B (any industry), and/or Retail
Advanced degree, PMP certification
Benefits
Medical
Dental
Vision
401(k)
Short term and long term disability
Life and AD&D insurance
Statutory leaves
Paid parental leave
Paid holidays
Company
Medallia
Medallia provides SaaS platform focused on customer experience management.
1001-5000 employees
H1B Sponsorship
Medallia has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (17)
2024 (22)
2023 (43)
2022 (57)
2021 (48)
2020 (55)
Funding
Current Stage
Public CompanyTotal Funding
$325MKey Investors
Ankona Capital PartnersSequoia Capital
2021-07-26Acquired
2019-07-18IPO
2019-01-31Series F· $70M
Leadership Team
M
Margaryta Rashev
VP, Product - Listen Product Applications
Andy Walker
Director, EMEA
Recent News
2025-11-03
Destination CRM
2025-10-25
Company data provided by crunchbase