BankUnited · 2 hours ago
System Business Analyst-Inter ITSM
Hialeah, FL
Full-time
Onsite
Entry, Mid Level
2+ years expBankUnited is a financial institution seeking a System Business Analyst to collaborate with department managers to implement initiatives that meet financial and strategic goals. The role involves gathering requirements, writing user stories, and acting as a liaison between IT and the business, as well as coordinating user acceptance testing and maintaining project documentation.
BankingFinanceFinancial Services
Responsibilities
Conduct discovery sessions to gather requirements and help stakeholders to write user stories. Document current state and future state process workflows
Work closely with the product owners, vendors and development team and to define the backlogs and lead the team to promote the program. Provide both strategic and detailed support to the Product Owner on significant projects and initiatives. Assist with delivery of initiatives according to agree upon timeline, budget and scope under an agile framework
Participate on daily scrum stand ups, sprint planning, sprint demo, retrospective and Scrum meetings
Help tracking and removing impediments
Shield the Scrum Team from outside distractions and interferences. Building a trusting and safe environment where problems can be raised without fear of blame, retribution, or being judged, with an emphasis on problem-solving
Proactively collaborate with the business to identify potential process improvements and enhancements that increase efficiencies and decrease costs
Translate business needs into design documents and specifications. Prepare detailed specifications from which IT can program application solutions. Work with vendors on configuring third party solutions to meet the process needs of the Business Unit
Work with the Software Quality Assurance (SQA) team and act as testing coordinator for key initiatives as needed by Application Delivery Manager Define, document the test plan, and coordinate user acceptance testing to help ensure requirements traceability and delivery of a quality solution
Govern the User Stories dashboard, prepares project artifacts as required. Ensure timeliness of document approvals by stakeholders and accessibility of project artifacts on the project’s tool
Ensure requirements inventory is properly maintained on a centralized tool and validate traceability to testing. Monitor for proper change management of requirements. Ensure acceptance criteria is met prior to go live deployment of new solutions or enhancements
Identify and share best practices to grow the Business Analyst community of practice
Establish and maintain business line partnerships. Demonstrate ability to guide focused diverse groups to specified goals
Provide support for the team to successfully resolve problems
Adheres to and complies with applicable, federal and state laws, regulations and guidance, including those related to anti-money laundering (i.e. Bank Secrecy Act, US PATRIOT Act, etc.)
Adheres to Bank policies and procedures and completes required training
Identifies and reports suspicious activity
Qualification
Required
Bachelor's Degree or equivalent
Experience in gathering user stories and managing backlogs in a DevOps environment
Experience with Agile and waterfall software development techniques
Experience with vendor management
2 - 4 years of Banking experience supporting applications
ServiceNOW experience
Ability to independently facilitate requirement elicitation sessions with business users
Understanding of consumer banking regulations
Critical thinking, problem solving and independent execution skills
Ability to grasp new concepts quickly
Above-average facilitation, collaboration and relationship management skills
Strong skills in ServiceNow, MS Office Visio and workflow or data flow diagramming tools
Preferred
Experience in Quality Assurance, test plans and test coordination
1 year of experience working in Cloud AWS
Six Sigma Green Belt, Certified Scrum Master (CSM), PMI Agile Certified Practitioner (PMI-ACP), and/or PMI Professional in Business Analysis
Company
BankUnited
BankUnited, Inc. (BKU) is a bank holding company with three wholly owned subsidiaries:
1001-5000 employees
H1B Sponsorship
BankUnited has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (1)
2023 (1)
2022 (3)
2020 (2)
Funding
Current Stage
Public CompanyTotal Funding
unknown2011-02-02IPO
Leadership Team
Rajinder Singh
Chief Executive Officer
Mario Facella
Senior Vice President
Recent News
2025-12-13
2025-12-09
thefly.com
2025-11-11
Company data provided by crunchbase