Endeavor Health · 1 month ago
Program Manager, Infrastructure & Operations Alignment
Warrenville, IL
Full-time
Onsite
Senior Level
$41.64/hr - $64.54/hr
7+ years expEndeavor Health is a fully integrated healthcare delivery system committed to providing access to quality, vibrant, community-connected care. The Program Manager, IT Operations - Infra/Ops Alignment will partner with IT leadership to support operational and strategic initiatives, focusing on the management and delivery of multiple programs and projects to ensure business value and operational success.
CommunitiesHealth CareMedicalTherapeutics
Responsibilities
Leads in ensuring IT operational services, KPIs, and SLAs are delivered successfully. Works with IT stakeholders to identify root cause and ensure permanent solutions are implemented
Leads assigned operational activities, especially when multiple departments and teams are involved
Serves as IT liaison for program-based, project-based and operational-related activities
Develops and ensures compliance with system-wide Clinical Engineering policies, procedures and best practices for maintenance and support responsibilities, including regulatory and accreditation standards
Assist managing departmental financial performance. The emphasis will be on cost-efficient management, proactive escalation on budget-related issues and assist in annual capital and operating budget processes
Manages all aspects of assigned IT operations programs and projects in support of the organization’s strategic objectives and ongoing operations
Collaborates with vendors, including escalation support, to ensure systems and solutions are achieving or exceeding the needs of Endeavor Health
Collaborates and regularly meets with various departments and service lines to effectively provide IT operational services. This may include various IT teams, Supply Chain, Finance, Accounts Payable, Environment Health & Safety, various Operational departments and 3rd-party vendors
Leads reviewing and identifying opportunities from survey responses for continuous improvement in IT Infrastructure and Operations service delivery
Demonstrates self-motivated behaviors, works independently and can work as part of a team. Demonstrates problem-solving skills and able to learn effectively to meet deadlines
Demonstrates the ability to manage multiple parallel programs and projects, prioritize work independently and operate under tight deadlines
Elicit and communicates technical and non-technical information in a clear and concise manner
Performs on-call duties as appropriate
Other duties as assigned
Qualification
Required
Bachelor's degree (technology related, healthcare technology, biomedical/clinical engineering or related field - required)
Seven (7) or more years of experience in Biomed or IT Operations or Clinical Engineering services within Healthcare industry
IT or Clinical Engineering operational services experience
Experience with IT infrastructure and operations systems and medical devices
Exposure to technology program and project management
Exposure to IT system and/or medical device integration with enterprise systems
Working with waterfall and / or agile project management methodologies
Preferred
Knowledge of various different types of IT systems and / or patient care equipment
Ability to create reports and make presentations on operational and technical issues
Ability to perform financial management to stay within approved budget
Excellent verbal, written and presentation communication skills essential
Proficiently manage multiple program and projects with efficiency
Personal and ethical accountability
Proficient in Microsoft Word, Excel and PowerPoint
Self-motivated: given appropriate direction for goals, must be able to work autonomously in a sometimes ambiguous and changing environment
Demonstrated analytical and critical thinking for problem solving / issue resolution
Detail-oriented, with strong organizational, prioritization, and planning skills
In-depth knowledge of integrated healthcare systems, technologies and platforms (including both virtual and physical infrastructure environments)
Exposure to cybersecurity best practices for medical equipment and medic device integration
Expertise in setting and managing customer expectations
Benefits
Incentive pay for select positions
Opportunity for annual increases based on performance
Career Pathways to Promote Professional Growth and Development
Various Medical, Dental, Pet and Vision options
Tuition Reimbursement
Free Parking
Wellness Program Savings Plan
Health Savings Account Options
Retirement Options with Company Match
Paid Time Off and Holiday Pay
Community Involvement Opportunities
Company
Endeavor Health
Endeavor Health is a health system helping community health and wellbeing, advancing health equity, and supporting local economic growth.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$2MKey Investors
U.S. Department of Justice
2024-12-16Grant· $2M
Leadership Team
Laura Morgan
System Vice President, Chief Compliance Officer
Brad Bennett
System Assistant Vice President, Venture Partnerships and Funding
Recent News
2026-01-06
2025-12-10
Company data provided by crunchbase