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California Governor's Office of Emergency Services · 9 hours ago

Telecommunications Systems Technician III

Sacramento, CA

Full-time

Onsite

Senior Level

$7,738/mo - $10,218/mo

The California Governor's Office of Emergency Services (Cal OES) is seeking a Telecommunications Systems Technician III to address complex public safety communications issues for State Agency clients. The role involves leading other technicians, ensuring the operation of communication networks, and maintaining effective relationships with various stakeholders.

Cyber SecurityGovernmentPublic Safety

Growth Opportunities

Responsibilities

Responding to and resolving the most critical and complex public safety communications problems for State Agency clients

Having lead responsibility over one or more technicians and may act as the area supervisor in their absence

Performing the full range of technician responsibilities required to ensure the continued operation of all public safety communication network/systems and equipment

Following Federal Communications Commission (FCC) rules and regulations; utilizing at a minimum, office-provided training, complex test equipment, computers, hand tools, the Telecommunications Division Manual (TDM), and technical literature

Communicating effectively on all written and verbal interactions, frequently interfacing with customers and co-workers to resolve issues and collaborate

Planning, organizing, overseeing, and coordinating the work activities of other technicians within an assigned geographic shop or microwave area to ensure the quality, quantity, and timeliness standards are met

Assisting to obtain the resources required to facilitate proper completion of work and foster communications with individuals, organizations, and other public safety agencies served

Maintaining a professional and team-centered environment by establishing and maintaining effective working relationships

Working proficiently with Microsoft Office products, including Word, Outlook, and Excel

Traveling to and working in remote locations, high elevations, and inclement weather conditions as required

Qualification

Microwave Communications Experience24/7 NOC Operations ExperienceNetwork Monitoring Tools ProficiencyAdvanced Troubleshooting SkillsTransport Network KnowledgeSupporting Systems KnowledgeIncident Management SkillsEffective Communication & CoordinationTeam Reliability in 24/7 EnvironmentShift Lead ExperienceLeadership & Mentorship AbilitiesTechnical Training ExperienceDocumentation Abilities

Required

Comprehensive knowledge of all public safety communication network/systems, including the most critical and complex

Ability to communicate effectively on all written and verbal interactions

Proficiency with Microsoft Office products, including Word, Outlook, and Excel

Ability to travel to and work in remote locations, high elevations, and inclement weather conditions

Participation in the DMV Pull Program is required

A valid California Driver's License (CDL)

Preferred

Microwave Communications Experience: Knowledge of microwave radio systems, including RF propagation, path alignment, link budgets, and interpretation of key performance indicators (RSSI, RSL, SNR, BER)

24/7 NOC or Mission-Critical Operations Experience: Prior experience monitoring and supporting real-time network operations in a 7x24 environment

Network Monitoring Tools Proficiency: Familiarity with SNMP-based monitoring platforms and ticketing systems such as SolarWinds and ServiceNow

Advanced Troubleshooting Skills: Ability to diagnose and resolve issues across microwave, IP, and transport layers, including guiding field technicians through remote troubleshooting

Transport Network Knowledge: Understanding of TDM, SONET/SDH, Ethernet backhaul, and MPLS as they relate to microwave transport systems

Supporting Systems Knowledge: Familiarity with UPS systems, battery plants, generators, HVAC, and remote telemetry used at communication sites

Incident Management Skills: Experience with incident triage, prioritization, escalation, and documentation following established SLAs

Strong Documentation Abilities: Ability to maintain accurate logs, tickets, shift notes, and outage reports, with clear and professional written communication

Effective Communication & Coordination: Ability to collaborate with field technicians, engineering teams, vendors, and management—especially during critical events

Team Reliability in a 24/7 Environment: Demonstrated ability to work nights, weekends, and holidays, while maintaining a high level of professionalism

Shift Lead or Team Lead Experience: Experience overseeing shift workflow, managing escalations, validating ticket quality, and ensuring compliance with operational procedures

Leadership & Mentorship Abilities: Proven ability to train, guide, and mentor junior and mid-level technicians. Experience providing on-shift leadership, setting operational standards, and supporting team development

Technical Training Experience: Ability to create and deliver structured training sessions, SOPs, troubleshooting guides, and knowledge-transfer materials for the NOC team

Benefits

Free Parking.

On-site Gym and Locker room.

Electric Carport.

Excellent CalPERS state pension plan.

401(k) and 457(b) Plans.

Flexible Schedules.

Generous paid time off.

Health, dental & vision insurance for the employee or the employee's family.

Investment in careers development.

Located near many local eateries, financial institutions, and the Light Rail Station.

Company

California Governor's Office of Emergency Services

California faces numerous risks and threats to our people, property, environment and is prone to earthquakes, floods, significant wildfires, cybersecurity attacks, as well threats to homeland security.

Founded in 1943