JPMorganChase · 3 hours ago
Executive Director, Ultimate Rewards Program Management
New York, NY
Full-time
Onsite
Senior Level, Lead/Staff
10+ years expJPMorganChase is a leading financial services firm focused on helping customers achieve their financial goals. The Executive Director of Ultimate Rewards Program Management will guide the strategic direction and daily operations of the rewards program, collaborating with various teams to enhance customer experiences and program effectiveness.
Asset ManagementBankingFinancial Services
Responsibilities
Shape and ensure execution of the long-term strategy for the Ultimate Rewards program, using customer segmentation and market insights to maximize customer value and engagement
Continuously assess and refine the program’s value proposition to ensure alignment with customer needs and business goals
Establish and maintain a robust program management and oversight structure for Ultimate Rewards, ensuring compliance, transparency, and effective risk management
Stand up structure to ensure executive alignment and visibility into core operating and financial metrics, and decision signoff on key program strategies
Develop and implement policies, procedures, and controls to support program integrity and operational excellence
Work with finance on the annual budgeting process for Ultimate Rewards, including forecasting, allocation, and tracking of program costs
Monitor and manage program expenses on a monthly basis, identifying opportunities for cost optimization and efficiency
Partner with Marketing, Customer Experience, and Partnerships teams to design and deliver compelling rewards offerings and campaigns
Serve as the primary point of contact for internal and external stakeholders regarding program governance and performance
Develop and track key performance indicators (KPIs) to measure program effectiveness, customer satisfaction, and financial performance
Prepare and present regular reports to senior leadership on program status, risks, and opportunities
Qualification
Required
10+ years of strategy and/ or commercial experience in credit cards, financial services, or similar industries
Proactive, flexible, comfortable working in a fast-paced environment, comfortable with ambiguity and white space. Extremely collaborative and able to work across leadership levels, teams, functions and situations
Detail oriented and execution focused, with a proven ability to deliver results in a complex, highly matrixed environment without direct control of resources. Not afraid to roll up sleeves and get into the details to get the job done
Ability to see the big picture and understand the holistic Product Roadmap and how its moving pieces fit together
Service-oriented, with an eye toward both external (Card members) and internal (Card product leaders) customers. Identifies customer needs and focuses on meeting those needs effectively
Identify issues, structure the problem clearly, identify and get the data needed to make a decision, frame the decision, identify key stakeholders and develop buy-in, make recommendations, articulate trade-offs and drive to resolution
Growth mindset, collaborative, positively contributes to team culture
Bachelor's degree in Business, Finance, Marketing, or related field
Preferred
MBA or advanced degree preferred
10+ years of experience in loyalty/rewards program management, strategy, or related field, with at least 5 years in a leadership role
Proven experience in developing and executing customer-centric strategies using segmentation and analytics
Strong financial acumen with experience managing large budgets and optimizing program costs
Experience developing or leading products, preferably financial products or capabilities in complex environment with multiple releases and inter-dependencies
Demonstrated ability to build and lead cross-functional teams in a matrixed environment
Excellent communication, presentation, and stakeholder management skills along with experience in financial services or consumer rewards programs strongly preferred
Benefits
Comprehensive health care coverage
On-site health and wellness centers
A retirement savings plan
Backup childcare
Tuition reimbursement
Mental health support
Financial coaching
Company
JPMorganChase
With a history tracing its roots to 1799 in New York City, JPMorganChase is one of the world's oldest, largest, and best-known financial institutions—carrying forth the innovative spirit of our heritage firms in global operations across 100 markets.
10001+ employees
H1B Sponsorship
JPMorganChase has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3471)
2024 (3469)
2023 (3395)
2022 (3594)
2021 (2515)
2020 (2495)
Funding
Current Stage
Public CompanyTotal Funding
unknown1998-02-01IPO
Leadership Team
Allison Beer
CEO of Card Services and Connected Commerce
Dan Mendelson
CEO, Morgan Health
Recent News
2025-12-19
2025-12-12
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