UBC · 4 hours ago
Associate Quality & Process Improvement Analyst
United States
Full-time
Remote
Entry, Mid Level
2+ years expUBC is a pharmaceutical support industry leader dedicated to empowering health solutions. The Associate Quality & Process Improvement Analyst will manage and report on call quality performance, evaluate staff interactions, and drive improvements through data analysis and compliance reporting.
BiotechnologyHealth CareLife ScienceMedical
Responsibilities
Fulfill call monitoring requirements to support program needs including
PSP, SOP, Compliance adherence
Customer service performance
Data entry accuracy
Assess, evaluate, and report on overall individual and group/team performance
Make recommendations to program management on addressing individual performance concerns
Complete standard Quality processes
Total quality process and scorecard training, Final Readiness assessment for new hires
Coaching for all QSO calls and identified trends
Ongoing QTips
Create and maintain a call library for both program and skill demonstration
Participate in and execute internal and client call calibrations monthly or as defined by program requirements
Compliance reporting to include identification and recording of UBC Quality errors, and client compliance assessment and reporting as defined by the program
Qualification
Required
High school diploma
2 to 4 years equivalent job experience
Excellent EXCEL skills
General PC skills including proficiency in Microsoft office, including Microsoft Access
Strong customer service/quality background
Excellent verbal and written communications skills
Strong prioritization skills
Ability to meet daily / monthly production goals
High regard for superior quality of service
Strong analytical skills
Preferred
Bachelor's degree or equivalent experience
Quality monitoring experience
ASQ and PMP certification
Benefits
Remote opportunities
Competitive salaries
Growth opportunities for promotion
401K with company match
Tuition reimbursement
Flexible work environment
Discretionary PTO (Paid Time Off)
Paid Holidays
Employee assistance programs
Medical, Dental, and vision coverage
HSA/FSA
Telemedicine (Virtual doctor appointments)
Wellness program
Adoption assistance
Short term disability
Long term disability
Life insurance
Discount programs
Company
UBC
United BioSource LLC (UBC) is the leading provider of evidence development solutions with expertise in uniting evidence and access.
1001-5000 employees
H1B Sponsorship
UBC has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (3)
2023 (3)
2022 (4)
2021 (5)
2020 (2)
Funding
Current Stage
Late StageTotal Funding
$0.04M2017-11-27Acquired
2010-08-13Series Unknown· $0.04M
Leadership Team
Bekki Brown
Chief Operating Officer
Nicole Hebbert
SVP, Head of Patient Support Services
Recent News
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