T-Mobile · 8 hours ago
Principal Designers, User Experience
Frisco, TX
Full-time
Hybrid
Senior Level, Lead/Staff
$209K/yr - $220K/yr
5+ years expT-Mobile is America’s supercharged Un-carrier, delivering an advanced 4G LTE and transformative nationwide 5G network. The Principal Designers, User Experience will lead a team of designers across multiple projects and technologies, focusing on enhancing customer experiences through effective design strategies and collaboration with various stakeholders.
InternetMobileTelecommunicationsWireless
Responsibilities
Participate in the planning and strategy team for ongoing and future projects
Work with multiple Senior Managers outside our organization in quarterly planning to help define the budget based on the scope and deliverables necessary for the correct customer experiences
Present solutions to leaders in the organization and lead stakeholder workshops to gather requirements and to triage and balance priorities on features and capabilities in pre-planning
Manage and review the solutions and quality of team designs and experience before presenting to leadership
Evaluate solution based on analytics, plan-o-grams and shapes research to get to the core of lower performing numbers
Perform A/B testing and continues to monitor the performance with tools like Similar web to compare solutions to how it is performing in the market
Identify potential issues in accessibility of designs and works to correct it whether it resides on the UX or development side
Mentor other designers in the team, keeping up with the design industry evolution including best practices, new trends and technologies
Work with Information Technology, TFB Innovation & Experience, Digital Business Management, Emerging Tech, and Marketing to engage in planning larger programs involving new technologies for Business eCommerce Website, AHUB base customer application, TfB Single Pane of Glass Platform, SteelThread/Saleforce, and the T-Life TFB App being introduced to the marketplace
Establishes, evolves, and evangelizes design strategy across the company
Produces sketches, workflow diagrams, wireframes, prototypes, design guidelines and style guides
Teams up with User Researchers and other Designers to maintain consistency across the digital ecosystem and solve cross-application design challenges
Demonstrates ability to work with highly technical teams and handle multiple projects in a fast-paced environment
Provides feedback and direction to ensure intuitive and innovative solutions and drive consistency following established design principles, guidelines, and patterns
Collaborates internally and externally to continuously evolve team process and design practice
Creates an environment that fosters internal and cross team collaboration
Design core IOT connectivity and Cloud platform products for B2B / enterprise customers
Qualification
Required
Master's degree in Computer Science, Computer Information Systems, Digital Media, or related, and 5 years of relevant work experience
Bachelor's degree in Computer Science, Computer Information Systems, Digital Media, or related, and 7 years of progressive, post-Bachelor's relevant work experience
Experience in mapping end-to-end customer journeys for onboarding, Presales, sales, Contracts, billing, and care for both Core and Non-core Wireless customers, including identifying key touchpoints and visualizing telecom-specific experiences by using tools: Figma, FigJam, Lucidchart, Arrow Design System, Salesforce Lightning Design System, Excel, Jira, and Confluence
Experience in strategic design by leading cross functional teams to define user centric problem statements, ideate innovation solutions, and prioritize telecom painpoints for registration, onboarding, Presales, sales, Contracts, billing, care, add a line, upgrade a line, and trade Ins using: Lucid Chart, Jira and FigJam
Experience in crafting high fidelity prototypes and intuitive UX flows for telecom apps to address real-time billing or network status visualization for the platforms by validating UX Metrics and user feedback and prototyping SLDS compliant UX flows with Figma for accessible, personalized experiences tested via Optimizely
Experience in applying telecom-specific knowledge on wireless and solutions (Business Internet, T-Priority, Connected Laptop, Business Internet, 5G ANS [Public, Hybrid, Private Networking], Multi Access Edge Computing, Connected Workplace, SASE- Security solutions and Dialpad) using: Jira, Tableau, and Figjam or Lucid chart
Experience in leading design within Agile frameworks, collaborating with cross functional teams using Jira, Confluence and Figma to iterate rapidly, prioritize user stories, and deliver telecom-specific UX solutions in sprints
Experience in mentoring and training newly joined designers, fostering IA & UX expertise through workshops, design critiques, hands on guidance, and providing the domain knowledge including the Wireless and solutions
At least 18 years of age
Legally authorized to work in the United States
Benefits
Annual stock grant
Employee stock purchase plan
401(k)
Access to free, year-round money coaches
Annual bonus
Periodic sales incentive or bonus
Year-end bonus
Paid time off
Up to 12 paid holidays
Paid parental and family leave
Family building benefits
Back-up care
Enhanced family support
Childcare subsidy
Tuition assistance
College coaching
Short- and long-term disability
Voluntary AD&D coverage
Voluntary accident coverage
Voluntary life insurance
Voluntary disability insurance
Voluntary long-term care insurance
Mobile service & home internet discounts
Pet insurance
Access to commuter and transit programs
Company
T-Mobile
T-Mobile is a telecommunications company that provides wireless communication services, including mobile phone and internet services. It is a sub-organization of Deutsche Telekom.
10001+ employees
H1B Sponsorship
T-Mobile has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (533)
2024 (457)
2023 (433)
2022 (674)
2021 (522)
2020 (320)
Funding
Current Stage
Public CompanyTotal Funding
$15.37B2025-10-06Post Ipo Debt· $2.8B
2024-09-23Post Ipo Debt· $2.5B
2024-01-09Post Ipo Debt· $3B
Leadership Team
John Saw
President of Technology, Chief Technology Officer
Peter Osvaldik
EVP & CFO
Recent News
2025-12-31
2025-12-27
2025-12-26
Company data provided by crunchbase