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Figure · 3 hours ago

Customer Success Associate

Reno, NV

Full-time

Onsite

Entry Level

$22/hr - $22/hr

1+ years exp

Figure is a company transforming capital markets through blockchain technology. The Customer Success Associate will be responsible for providing expert guidance and support to customers through various communication channels, ensuring a smooth application process and enhancing the overall customer experience.

BlockchainFinanceFinancial ServicesFinTech

No H1B

U.S. Citizen Only

Responsibilities

Champion the customer support experience as the first point of contact for prospective and existing customers managing inbound calls, chats, and emails to provide expert guidance on our products and their applications

Help customers navigate the application process, troubleshoot issues, and resolve concerns with empathy and efficiency

Promote brand trust and loyalty by delivering exceptional support to our customers via phone, chat interactions and email

Identify trends, gather key insights, and contribute ideas to improve customer support processes and product experience

Provide technical support and troubleshooting on a variety of platform issues

Conduct video notary sessions with attention to detail and professionalism

Participate in new training and licensing programs to grow your skills and support team goals

Contribute to a high-energy, collaborative team environment in the Customer Support Center

Qualification

Customer support experienceCommunication skillsTechnical supportProblem-solving abilityE-notary licensingLearning agilityOrganizational skillsAdaptabilityTeam collaboration