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QPS Holdings, LLC · 2 days ago

Helpdesk Associate I

Newark, DE

Full-time

Onsite

Entry Level

$43K/yr - $46K/yr

1+ years exp

QPS Holdings, LLC is an organization dedicated to improving human health and quality of life through its services in drug development. They are seeking an entry-level Helpdesk Associate I to handle support requests, maintain computer systems, and assist users with technical issues.

BiotechnologyHealth CarePharmaceutical

No H1B

Responsibilities

Handle support requests from users over the phone or via email, troubleshooting issues and documenting events in the helpdesk ticketing system

Take ownership of open tickets for the support and maintenance of QPS computer systems, desktops, laptops, peripherals and software and track activity through resolution

Support and maintain QPS computer systems, desktops, laptops, peripherals, and software

Install, diagnose, repair, maintain, and upgrade computer hardware and equipment

Set-up equipment for employee use, performing or ensuring proper installation, including cables, operating systems, and appropriate software

Travel among QPS Delaware sites (must have valid driver’s license)

Qualification

Helpdesk supportMicrosoft desktop operating systemsMS OfficeComputer hardware maintenanceCustomer serviceTelephone skillsBasic IT knowledge

Required

Post-High School trade or job skills training

Twelve (12) months of on-the-job training and experience on a helpdesk

Experience with Microsoft desktop operating systems and MS Office

Must have valid driver's license

Preferred

Experience in customer service and help desk support

Computer training school certificate

Benefits

Company-matched 401(k)

Company-sponsored Group Life/AD&D and Short and Long-term Disability Insurance

Company

QPS Holdings, LLC

Glassdoor2.7

QPS is a GLP/GCP-compliant contract research organization (CRO) delivering the highest grade of discovery, preclinical, and clinical drug development services.

Founded in 1995

Newark, Delaware, USA

1001-5000 employees