JPMorganChase · 10 hours ago
Technology Support III - SAP BW
Columbus, OH
Full-time
Onsite
Mid, Senior Level
$95K/yr - $130K/yr
5+ years expJPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers and businesses. As a Technology Support III, you will ensure the operational stability and performance of production application flows while troubleshooting and resolving service interruptions to enhance user experience.
Asset ManagementBankingFinancial Services
Responsibilities
Provide end-to-end application and infrastructure service delivery to enable successful business operations of the firm
Support the day-to-day maintenance of the firm’s systems to ensure operational stability and availability
Participate in a global production support team, supporting multiple applications with a focus on business intelligence, data warehouses, sub-ledger data mart systems, and core enterprise applications
Monitor production environments for anomalies and address issues utilizing standard observability tools
Adhere to standard ITIL processes for Incident, Problem, and Change management, including key Operate SLAs
Work closely with project development teams to understand future releases, impacts to environment, user functionality, and capacity planning
Serve as a key participant in project implementations, production go-live decisions, and production readiness reviews for code deployments
Assist in developing long-term strategies to maximize application effectiveness and support team potential, adhering to best practices for infrastructure
Participate in the maintenance of forecasts, metrics, demand, and capacity to support future and existing enhancements
Analyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure
Qualification
Required
Formal training or certification on software engineering concepts and 3+ years applied experience
5+ years of experience supporting SAP BW/BO/BPC operational environments with daily execution
3+ years of experience troubleshooting, resolving, and maintaining information technology services
3+ years of UNIX and Control-M experience
Strong hands-on experience with SAP ABAP programming and HANA SQL scripts
Demonstrated experience in constructing, delivering, and supporting business intelligence, data warehouses, data marts, and core enterprise applications
Must be strong in BW, BO, and have BPC experience
Demonstrated knowledge of applications or infrastructure in large-scale technology environments, both on-premises and public cloud
Experience with observability and monitoring tools and techniques
Exposure to processes within the Information Technology Infrastructure Library (ITIL) framework
Preferred
Strong experience supporting critical enterprise-level applications, with analytical skills to formulate tactical and strategic recommendations
Demonstrated success in a fast-paced, dynamic production support environment
Excellent troubleshooting skills for data quality and reporting issues, data loads, and BPC processing
Advanced hands-on knowledge of Business Objects, EPM, and Advanced Analysis
Financial Services industry experience preferred
Experience in SAP ERP, SAP CO, and SAP FI preferred
Working understanding of public cloud environments
Benefits
Comprehensive health care coverage
On-site health and wellness centers
A retirement savings plan
Backup childcare
Tuition reimbursement
Mental health support
Financial coaching
Company
JPMorganChase
With a history tracing its roots to 1799 in New York City, JPMorganChase is one of the world's oldest, largest, and best-known financial institutions—carrying forth the innovative spirit of our heritage firms in global operations across 100 markets.
10001+ employees
H1B Sponsorship
JPMorganChase has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3471)
2024 (3469)
2023 (3395)
2022 (3594)
2021 (2515)
2020 (2495)
Funding
Current Stage
Public CompanyTotal Funding
unknown1998-02-01IPO
Leadership Team
Allison Beer
CEO of Card Services and Connected Commerce
Dan Mendelson
CEO, Morgan Health
Recent News
2025-12-19
2025-12-12
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