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Planet Technologies · 7 hours ago

Microsoft 365 Organizational Change Management

Washington, DC

Full-time

Hybrid

Mid, Senior Level

$120K/yr - $210K/yr

5+ years exp

Planet Technologies is the Nation’s leading Microsoft services provider to the public sector, seeking a highly motivated M365 Organizational Change Management Consultant. In this role, you will support impactful projects that facilitate customer adoption and digital transformation journeys, specifically with Microsoft Co-Pilot.

CRMEnterprise SoftwareSecurity

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Develop and execute new offerings related to Microsoft Copilot working with a likeminded team including learning strategists, technical professionals and project managers in a Federal work environment conducting all OCM activities, including vision discovery, kickoff, change scope analysis workshops, interviews, surveys, focus groups, and more

Strategize the change, by identifying the best options and avenues for communications and training and building communication, and champions plans

Build and share knowledge through various channels, including blogs, workshops, and training sessions

Educate end-users, champions and stakeholders to make this transition or transformation beneficial without anxiety or fear

Measure the success of the transition or transformation

Adjust the plan implementing tactics to target specific needs

Design and implement change management plans using best practices and a consistent methodology

Provide leadership and guidance to project teams, change champions, and junior consultants

Collaborate with cross-functional teams, project managers, and IT professionals to ensure alignment between change management efforts and project objectives

Stay current with emerging technologies and build new OCM materials and engagements

Qualification

Microsoft 365 technologiesOrganizational Change ManagementPROSCI Certified Change PractitionerGCC High migration projectsCopilot deploymentPower PlatformUser researchCore OCM knowledgeCommunication skillsProblem solving

Required

5+ years of experience in change management or adoption functions

Strong knowledge of Microsoft 365 technologies, including Teams, SharePoint, OneDrive, and Copilot - what are the best practices around them, what leads to build best practices, what use cases are the most valuable for most customers, how to identify use cases specific to customers, how to handle end-users and IT objections

Professional with excellent communication skills, written and verbal. Design and creative skills to make communication appealing and meaningful is definitively a plus

Must have the ability to proactively respond to internal/external questions and collaborate across internal/external teams

Experience with user research (qualitative and quantitative) and post-implementation reviews

Will be able to problem solve efficiently within the specific area of expertise and suggest process improvement or standardization as requested and/or directed

Knowledgeable in the specific area of expertise to demonstrate a proactive approach to help customers make basic decisions around features and capabilities with the option of identifying and referring additional products or services within the specific areas of technical competence if needed and/or required for the customer

Demonstrated expertise in OCM projects applied to Microsoft 365

The ability to lead assessment with C-Suites, end-users and IT contacts with a special focus on collaboration, governance, productivity, wellbeing and engagement

A proven track record in working with customers to understand their business and culture

Expertise working with enterprise customers in a strategic fashion to assess, envision, plan, design and oversee implementation of an OCM program

A reputation for delivering results with a smile

The ability to excel in a fast-paced environment and a propensity to adjust to different cultures thinking out of the box

The ability to work on site in the DC Metro area as needed

Core OCM knowledge

Know and practice every piece of the methodology within the execution phase: communication, training, measuring, adjusting, establishing and nurturing community of champions; and support senior consultant in the build phase; interview preparation, survey preparation and analysis, focus group preparation