WesBanco · 1 month ago
Payments Associate - Bank Operations
United States
Full-time
Remote
New Grad, Entry Level
$17.65/hr - $20/hrWesBanco Bank, Inc. is a financial institution seeking a Payments Associate to support their payment processing operations. The role involves handling payment transactions, providing customer service, and ensuring compliance with banking regulations while collaborating with various departments.
BankingFinanceFinancial Services
Responsibilities
Provides customer service via phone, mail, and email for payment processing
Works in a queue based environment and handles the tasks as received
Reviews and processes payment requests, maintenance, research, and customer or banking center initiated requests through various payment processing systems
Performs transactions within associated compliance requirements
Analyzes transactional risk and reasonableness in accordance with bank guidelines. If any concern, escalate to management
Other job duties and/or responsibilities assigned with or without prior notice
Qualification
Required
Must be detail oriented and have good organizational skills
Professional demeanor in appearance, interpersonal relations, work ethic and attitude
Possess clear, concise, effective written and oral communication skills to effectively express thoughts, ideas and concepts to management, bank employees and bank customers in a collaborative and solutions oriented manner
Ability to communicate effectively with customers or employees in writing, in person, or via telephone
Ability to handle workload pressure and deadlines
Ability to work independently
Ability to maintain confidentiality
Team player with a positive outlook
Demonstrated proficiency in basic computer applications such as Microsoft Office
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
Capacity to understand reports, business correspondence, and procedure manuals
Ability to effectively communicate information and respond to questions from other employees, customers, and the general public
Ability to calculate figures and amounts such as discounts, interest, commissions, and volume
Ability to complete basic bookkeeping functions
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
Preferred
Knowledge of FIS IBS Insight and payment processing applications preferred
Ability to learn payment processing systems
Benefits
17 days of PTO (Paid Time Off)
5 days of STD (Short Term Disability)
11 annual paid holidays
1 float holiday
Medical
Dental
Vision
Health Care Flexible Spending
Dependent Care Flexible Spending
Transportation Fringe Benefit Plan
Group Life
Long Term Disability
Optional Life
Access to voluntary benefit products such as Cancer, Term & Universal Life, Accident, Short-Term Disability and Critical Illness policies
Other ancillary benefit products
401(k) with employee match
Company
WesBanco
With over 150 years as a community-focused, regional financial services partner, WesBanco Inc.
Founded in 1870
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$260MKey Investors
PNC Bank
2025-09-10Post Ipo Equity· $230M
2022-10-03Post Ipo Debt· $30M
2015-11-02Acquired
Leadership Team
Jeff Jackson
Chief Executive Officer
Adam Thomas
Executive Vice President Tennessee Regional President
Recent News
2026-01-07
2025-10-29
Company data provided by crunchbase