Edgewood Properties, Inc. · 1 month ago
Resident Specialist-South Toms River
US-NJ-Toms River
Full-time
Onsite
New Grad, Entry LevelEdgewood Properties, Inc. is a leading real estate development and property management company that has been growing its portfolio significantly since its founding in 1992. They are seeking a Full-Time Resident Specialist to manage resident engagement and ensure smooth operations within their multi-family properties, including tasks such as coordinating service requests, overseeing lease renewals, and planning community events.
Real Estate
Responsibilities
Interact with residents daily and record status of resident household in RealPage to “Know Thy Resident”
Monitor and respond to resident feedback via J Turner, focusing on addressing work order surveys
Directly respond to all internal satisfaction surveys and follow up with residents to resolve issues
Print and review daily service requests and assign time frames in collaboration with the maintenance team
Ensure service requests have documented Permission to Enter (PTE)
Maintain ongoing communication with the maintenance team throughout the day to monitor progress on tasks and appointments. Follow up with residents to keep them aware of when services may occur if emergencies arise
Regularly review the renewal report and contact residents with upcoming lease expirations
Process and finalize lease renewals with all necessary documentation
Document and understand why residents are leaving and what may be done to prevent them from submitting notices and staying as residents
Help set expectations for the resident's move-out process, including fees and MTM charges, PMOIs, Move-Out inspections, and final day operations
Review and ensure all residents have current renters’ insurance per community policies
Communicate with residents who are no longer in compliance or in a pending period to ensure there is no gap in service
Communicate with the community manager on-site to charge non-compliance fees to residents
Participate in the walk/turn process to assess unit readiness for new or departing residents
Assist to schedule unit turns and organize the property for efficient move-ins and move-outs
Assist with the planning and budgeting of community events in collaboration with the Community Manager and Concierge team
Maintain an updated community calendar, ensuring key events like move-ins/outs and inspections are scheduled
Engage with residents through ActiveBuilding and create meaningful interactions by celebrating personal milestones
Ensure the clubhouse and amenities are well-maintained, stocked, and regularly cleaned
Coordinate the replenishment of refreshments and supplies
Regularly update the community's social media platforms with high-quality content showcasing the community lifestyle and promoting available units
Track and order office supplies within the assigned budget to ensure the office remains stocked and functional
Qualification
Required
Strong communication and organizational skills
Ability to multitask and manage time effectively
Basic understanding of maintenance coordination and lease management
Basic MS Office knowledge
Preferred
Experience in property management or customer service
Familiarity with social media platforms
Benefits
Medical and dental and vision benefits
Life insurance
A 401(k) with company match
On-site company fitness gym
Discounts on housing and home appliances
Company
Edgewood Properties, Inc.
The Edgewood Properties Tradition Since its founding in 1992, Edgewood Properties has established itself as a leading real estate development and property management company.
Founded in 1992
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Brian Pace, CPA
Controller - M&M Realty Partners
Company data provided by crunchbase