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Portside · 1 month ago

Implementation and Training Analyst

United States

Full-time

Remote

Entry, Mid Level

2+ years exp

Portside is a leading provider of modern software solutions for the global aviation industry, seeking an Implementation and Training Analyst to support customer onboardings and training. The role involves managing multiple implementations, serving as the primary contact for customers, and ensuring successful adoption of Portside’s aviation software solutions.

AerospaceAir TransportationAnalyticsSoftwareTransportation

H1B Sponsor Likely

Responsibilities

Manage multiple concurrent implementations from kickoff through go-live

Serve as the primary customer contact during onboarding and training, ensuring a smooth and positive experience

Configure software based on customer requirements and operational workflows

Coordinate with internal teams (product, engineering, and support) to resolve issues and ensure timely delivery

Conduct user training sessions and provide hands-on guidance throughout implementation. Gather customer feedback to inform product enhancements and process improvements

Manage expectations and prevent scope creep in complex projects

Qualification

SaaS implementationAviation softwareTechnical aptitudeProject managementCommunication skillsProblem-solving skillsOrganizational skillsCustomer-first mindsetAttention to detail

Required

Minimum 2 years of experience in corporate or business aviation (required)

Experience implementing or supporting SaaS or aviation-related software

Proven ability to manage multiple projects and competing priorities in a fast-paced environment

Strong communication, problem-solving, and organizational skills

High technical aptitude and ability to quickly learn complex systems

Self-starter with a customer-first mindset and strong attention to detail

Benefits

Competitive base salary

Fully remote work

Generous time off policy

Health, dental, and vision insurance

Opportunities for professional development and career advancement.

Dynamic, collaborative, and fast-growing work environment.

Company

Portside

Portside is an aircraft data, reporting, and analytics platform for individual and corporate plane owners.

Founded in 2017

San Francisco, California, USA

201-500 employees

https://portside.co

H1B Sponsorship

Portside has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (2)

2021 (1)