4P Consulting Inc. · 4 months ago
Help Desk Analyst 2
United States
Full-time
Remote
Entry, Mid Level
2+ years exp4P Consulting Inc. is seeking a Help Desk Analyst 2 to support the Office of Information Technology in processing the onboarding and offboarding of employees and contractors for DHS. The role involves administrative and clerical support, ensuring requests for new accounts and equipment are handled efficiently and accurately, while maintaining high levels of customer service.
Staffing & Recruiting
Responsibilities
Receive and track onboard and offboard requests; check the requests for completeness and accuracy
Submit requests for new accounts using ServiceNow ticketing system
Submit request for setup and delivery of equipment and wireless devices
Coordinate with application teams for additional application access requests
Track progress of requests to completion and escalate to vendors and management as needed
Review accounts for accuracy of provision or deprovision based on requests
Test new accounts upon creation for successful login to equipment, network, home drives, office 365 email, and remote VPN
Confirm onboard accounts are assigned group memberships, network drives, and ServiceNow profiles as requested
Verify group memberships, network drives, and ServiceNow profiles are disabled for offboards
Communicate status of processed onboard or offboard requests to hiring managers
Resolve requests within SLA while providing the highest level of customer service
Display a consistent understanding of compliance to assist in high priority escalations and requests
Qualification
Required
Associate degree in a related field OR minimum 2+ years of help desk support
One-year proven experience with Helpdesk ticketing systems (ServiceNow, Remedy, etc.)
Minimum 2+ years proven experience working effectively with a diverse team in a highly visible, fast-paced and changing environment with occasional aggressive timelines
Minimum 2+ years proficiency with excel spreadsheets, including formulas and reporting
Detail oriented with the ability to work independently
Excellent oral, written, and interpersonal communication
Experience in performing well under pressure
Capable of working competently with personnel at multiple levels of the organization
Must have work authorization that allows candidate to work in the United States
Preferred
Experience with ServiceNow or Okta is a plus
Company
4P Consulting Inc.
4P Consulting is a highly specialized Staffing and Recruiting company with significant experience and expertise in the Engineering industry, IT, Admin, Accounting, Advertising .
11-50 employees
H1B Sponsorship
4P Consulting Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2022 (1)
Funding
Current Stage
Early StageCompany data provided by crunchbase