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Cloudflare · 2 hours ago

Onboarding Program Manager

Austin, TX

Full-time

Hybrid

Senior Level

5+ years exp

Cloudflare is a company on a mission to help build a better Internet, running one of the world’s largest networks. They are seeking a strategic and experienced Onboarding Program Manager to lead the development, execution, and optimization of global onboarding programs, ensuring a seamless experience for new hires. The role involves collaboration with various departments and a focus on security principles and identity verification processes.

AnalyticsEnterprise SoftwareSecurityWeb Hosting

Responsibilities

Lead the end-to-end management of the global onboarding program, designing and implementing scalable virtual, in-person, and hybrid strategies for all business units

Own and orchestrate the global identity verification (IDV) and background check program for all new hires

Partner with our Security, Legal, and IT teams to continuously design, implement, and audit these verification protocols, ensuring they are rigorous, globally compliant, and scalable

Collaborate with key partners including Recruiting for seamless candidate handoffs, Places for in-office experiences, L&D for content optimization, and HR and IT to create a cohesive journey

Ensure growing regions, such as India, feel supported by developing personalized experiences and scalable processes that address local needs while maintaining global consistency

Manage and oversee all onboarding technology platforms, including Workday and the new hire portal, ensuring they are user-friendly, efficient, and up-to-date

Continuously assess and improve the onboarding process by developing and tracking KPIs (including security compliance and satisfaction), analyzing feedback, and making data-driven recommendations

Provide coaching and guidance to HR partners and hiring managers to ensure consistent, secure program delivery, and mentor junior members of the team

Qualification

Global Program ManagementSecurity & ComplianceWorkdayOnboarding ToolsProject ManagementAnalytical SkillsTech Industry ExperienceCommunication SkillsCollaboration Skills