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Templar Shield · 1 month ago

ServiceNow Agentic AI Business Process Consultant (IT\/OT SecOps\-Now Assist, VR, SIR, TI, SPC) \- Texas

United States

Full-time

Remote

Mid, Senior Level

3+ years exp

Templar Shield is a boutique consulting firm and ServiceNow Elite Partner specializing in Cybersecurity and Operational Technology. They are seeking a Business Process Consultant who will work with SOC analysts and security teams to redesign their operations using agentic AI on the ServiceNow platform.

Consulting

H1B Sponsor Likely

Responsibilities

Lead workshops with SOC, NOC, OT, and cybersecurity teams to map current-state processes for:

Incident triage, enrichment, and containment

Vulnerability discovery, prioritization, and remediation

Third-party threat-intelligence ingestion and correlation

Configuration and posture management

OT asset inventory, risk scoring, and incident workflows

Design optimized, AI-enhanced future-state workflows using Now Assist and agentic automation

Identify AI opportunities across SecOps and OT operations including:

AI-assisted incident summarization and recommended actions

Automated enrichment of alerts from TI, EDR, SIEM, OT monitoring tools

AI-generated vulnerability reports, exploit-context, and remediation guidance

Multi-agent triage patterns for false-positive reduction

Continuous posture evaluation using AI-driven correlation

Define prompts, guardrails, retrieval workflows, and evaluation logic for Now Assist

Translate security processes into functional designs for:

SIR (Security Incident Response)

VR (Vulnerability Response)

Threat Intelligence

Security Posture Control

OT Security Incident Response & Risk Workflows

Draft user stories, acceptance criteria, process playbooks, and functional specifications

Provide advisory on cyber frameworks including MITRE ATT&CK, NIST 800-53/82, CIS Controls, NERC CIP, TSA pipeline/aviation frameworks, ISO 27001/62443, and DOE/ICS best practices

Ensure AI implementations include transparency, accuracy checks, incident-logging, and model-governance alignment

Conduct UAT, demos, and training sessions for client teams adopting AI-driven SecOps

Qualification

ServiceNow SecOpsSecurity Incident ResponseVulnerability ResponseThreat IntelligenceOT Security OperationsGenAI understandingSIEM familiarityDocumentation skillsConsulting experienceZero Trust principlesOperating procedures designAI Control Tower experienceCISSP certificationGSEC certificationGCIA certificationGCIH certificationGRID certificationGCIP certificationServiceNow CIS–SecOps certificationCSA certificationFacilitation skills

Required

3–7 years in security operations, vulnerability management, incident response, OT security, or cyber risk roles

Experience with ServiceNow SecOps (SIR/VR/TI/SPC) as a practitioner, owner, or implementer

Ability to design process flows, RACI models, KPIs, and operating procedures for SOC/OT teams

Familiarity with SIEM, SOAR, EDR/XDR, vulnerability scanners, OT security tools, asset discovery platforms, and TI feeds

Understanding of GenAI and LLM-driven automation use cases for cybersecurity

Strong documentation & facilitation skills—workshops, requirements, user stories, test cases

Ability to translate technical security concepts into clear business requirements

Preferred

Experience with Now Assist, Agentic AI, AI Control Tower, vector search, or LLM evaluation workflows

Experience in OT/ICS environments (SCADA, DCS, PLCs, HMIs, historian logs)

Certifications such as: CISSP, GSEC, GCIA, GCIH, GRID, GCIP, ServiceNow CIS–SecOps, CSA

Understanding of Zero Trust principles and modern detection/response architectures

Prior consulting experience

Benefits

Competitive compensation + annual performance-based bonus

100% remote-first culture

Employer-sponsored health, dental, LTD, and life insurance coverage

401(k) with company match

Paid training and certification sponsorship

Work on frontier projects at the cutting edge of AI + SecOps

A collaborative culture where your process designs shape real industry solutions

Company

Templar Shield

templar shield is a premier information security, risk, and compliance technology professional services firm serving North America.

Founded in 2013

San Diego, California, USA

51-200 employees

https://templarshield.com

H1B Sponsorship

Templar Shield has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (2)

2024 (3)

2023 (3)

2022 (1)

2020 (4)