Kleberg Bank · 1 month ago
Deposit Operations Specialist
Corpus Christi,TX,US
Full-time
Onsite
Entry Level
1+ years expKleberg Bank, N.A. is committed to providing excellent customer service and is seeking a Deposit Operations Specialist. The role involves managing customer service, account maintenance, and item processing duties while ensuring compliance with banking regulations and maintaining customer relationships.
Financial ServicesVenture Capital
Responsibilities
Maintain a basic knowledge of all Kleberg Bank products, services, procedures, policies and appropriate regulatory issues relating to daily job functions including but not limited to: Bank Secrecy Act; Privacy; Fair Lending; Regulation E; deposit, transaction and loan accounts
Maintain the integrity of the core system and input system changes when requested
Identify, research, and resolve transaction discrepancies
Compliance with laws, regulations, policy, procedures, and the Team Handbook
Continually meets customer service expectations by offering excellent service to both external and internal customer requests
Follow proper procedures accurately and efficiently for all customer-servicing activities performed
Reviewing and researching evidence/documents to analyze the overall fact pattern of claim into a professional report with recommendations
Work with appropriate support teams to ensure customer receives a timely credit for all qualifying disputes
Maintain ATM dispute and chargeback inventory to ensure all cases are accounted for and processed timely
Maintain the confidentiality of the Bank’s customers
Work with the Risk Management and BSA teams in developing business rules to monitor, identify and remediate fraudulent trends quickly
Provide continuous analytical support with various types of ongoing fraud investigations
Documentation is critical so logging conversations, e-mails and other communications is imperative
Review established fraud detection system-generated alerts and reports to identify fraudulent activity related to ACH, wire, check fraud, online banking, account opening, and other operational areas as needed
Review account activity to prevent, detect and investigate any signs of external and/or internal fraud
Process and scan account documents making sure the documents are complete and in compliance with bank procedures
Participate in all meetings, bank functions and customer appreciation/community involvement functions as requested/assigned by supervisor
Deliver strong community visibility. Perform other duties as assigned
Assist in tracking and maintaining exceptions for Deposit Operations Initiate and verification of customer and institution wire transfers, including investigations, both domestic and international wires
Start of Day process, end of day, and daily balancing Risk management review including transaction activity, large item review, posting accuracy, image archive and retrieval, and document management
Item processing, Check 21 processing, Image archive, ACH/AFT processing for deposit accounts, and customer service
Qualification
Required
High School diploma or equivalent, and 1 year related experience or equivalent and/or training in banking or related industry
Must be competent and knowledgeable in branch operations policies and procedures
Effective interpersonal relationships with management and team members
Ability to perform tasks quickly and accurately
Basic Mathematical Skills
A thorough understanding and application of all policies, procedures and regulations pertaining to the work of a Deposit Operations Specialist
Ability to operate in a team environment to accomplish shared goals
Ability to effectively manage time as related to daily tasks
Ability to solve practical problems and interpret a variety of instructions furnished in written, oral or schedule form
Ability to prioritize multiple demands in a high pressure environment while maintaining professional demeanor
Acquire proficiency of the system and electronic communications
Preferred
College degree and 5-7 years management in Banking or related industry
Work related experience should consist of an in-depth background in a financial institution in administration, compliance, security, center operations management, bank operations, and bank supervision
Company
Kleberg Bank
Kleberg Bank is a banking corporation operating out of Texas.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Gabe Guerra
President & CEO
Brad Womack
Kingsville Market President / Chief Experience Officer
Company data provided by crunchbase