The Ned & Ned's Club · 6 hours ago
Assistant Front Office Manager
New York, United States
Full-time
Onsite
Mid, Senior Level
3+ years expThe Ned NoMad is a sophisticated members' club and hotel located in New York City. They are seeking a dynamic Assistant Front Office Manager who will manage front office operations, ensure high standards of customer service, and support staff training and performance management.
HospitalityHotelRestaurantsWellness
Responsibilities
Manage and oversee the front office while maintaining operational procedures and delivering a consistent level of high standards of customer service within the department
Respond in courteous, professional, and rapid manner to resolve all guest and staff difficulties
Maintain adequate inventories and assist in ordering operating supplies
Process all guests’ disputes and claims
Influentially promote and mentor staff to achieve departmental goals, related to payroll, expenses, staffing levels and guest service
Manage staff in all aspects including recruiting, training, schedules, payroll, staff complaints and disciplinary procedures while supporting the new hire on-boarding process with all new employees
Coordinate Front Office activities with other departments for all VIP check-ins
Perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure
Responsible for preparing daily reports and financial summaries for leadership
Act as concierge for hotel guests while also supporting check-in/out, restaurant suggestions and car services
Upholds Mystery Shopper guidelines and all Service Standards
Assess staff performance, conduct appraisals, and strategize for improving staff performance
Greet hotel guests and members upon arrival
Qualification
Required
A minimum of 3+ years of experience in a fast paced and professional environment
Previous Front Office Manager or Assistant Front Office Manager experience managing a unique and special stay for all members and guests
Proven success of 'champion of the culture,' facilitating excellent communication and engagement
Team focused with an understanding of the bigger picture and how you can contribute
Able to effectively manage different stakeholders and be persuasive
Benefits
Medical, Dental, Vision, Company Paid Life, Short Term Disability, Long Term Disability Insurance, 3% match in 401k
Referral bonus + competitive compensation
Career development and career training
Flexible work schedules
Discounted family rates
Family meals
Two weeks’ vacation, 9 days PTO, 10 Holidays
Medical insurance
Vision insurance
Dental insurance
401(k)
Paid maternity leave
Childcare support
Paid paternity leave
Commuter benefits
Disability insurance
Company
The Ned & Ned's Club
In the 1920s the Midland Bank was one of the largest and most powerful in the world.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Julia Moshy
Chief Membership Officer
Recent News
2025-10-10
Business Insider
2025-09-21
Company data provided by crunchbase