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SafetyCulture · 2 weeks ago

Senior Customer Success Manager (Retail)

Austin, TX

Full-time

Hybrid

Senior Level

SafetyCulture is a global tech company focused on improving the lives of its customers through innovative tools. The Senior Customer Success Manager will drive success for strategic Enterprise customers in the Retail and QSR industries, ensuring they maximize the value of SafetyCulture's platform and achieve measurable business outcomes.

AppsPublic SafetySaaSSoftware

Responsibilities

Serve as a strategic partner to a curated portfolio of Enterprise Retail & QSR customers, driving adoption and measurable success

Understand customers’ business objectives, challenges, and industry context, using insights to guide their journey

Own customer retention, proactively identifying and mitigating churn risk while ensuring renewals

Partner with Sales and other internal teams to uncover and drive expansion opportunities within existing accounts

Use your industry expertise to deliver tailored recommendations, best practices, and thought leadership

Act as the voice of the customer internally - influencing product direction based on real-world needs and opportunities

Contribute to industry playbooks, case studies, and enablement materials that elevate customer outcomes and team capability

Qualification

Customer relationship managementRetail industry experienceQSR industry experienceData analysisStakeholder engagementProactive mindsetCommunication skillsPersuasion skillsPresentation skills