Nash · 1 month ago
Technical Customer Success Manager, NA (remote)
United States
Full-time
Remote
Senior Level
5+ years expNash is an early-stage startup focused on building logistics infrastructure for the internet. The Technical Customer Success Manager will be responsible for managing strategic enterprise accounts, driving adoption and performance, and ensuring customers achieve meaningful business outcomes through effective use of Nash's platform.
DeliveryLogisticsSoftware
Responsibilities
Own enterprise customer accounts end-to-end — act as the single point of accountability for adoption, performance, and growth
Partner closely with customer product and engineering teams to design, deploy, and scale solutions on Nash’s platform
Become a true Nash expert — understand platform capabilities and limitations as well as anyone in the company
Use your expertise to advise customers, guide integrations, and identify improvement opportunities
Drive measurable outcomes across KPIs such as delivery performance, defect reduction, and cost efficiency
Lead account growth and retention by ensuring customers realize ongoing value and by surfacing new expansion opportunities
Troubleshoot and resolve integration or workflow challenges in collaboration with customer engineers and Nash’s internal teams
Act as the internal advocate for your accounts, ensuring their priorities are represented across cross-functional initiatives
Qualification
Required
5+ years in a customer-facing, technical role such as Technical CSM, Technical Account Manager, Solutions Engineer, Forward Deployed PM, or similar
Proven success owning enterprise customer relationships and driving adoption, performance, and growth
Strong technical fluency — comfortable with APIs, integrations, debugging workflows, and collaborating with engineering
Experience advising customer product/engineering leaders and translating technical concepts into business outcomes
Strong analytical and problem-solving skills with the ability to diagnose root causes in complex systems
Demonstrated ability to rapidly master a product and use that knowledge to guide customers and shape feedback
Excellent communication and executive-presence skills
Preferred
Experience in last-mile logistics, supply chain, or complex B2B SaaS systems
Experience in high-growth startups or enterprise retail environments
Familiarity with API docs, observability platforms, SQL, Python, or engineering workflows
Background in consultative roles involving both technical depth and commercial accountability
Benefits
Competitive compensation and opportunity for equity
Flexible paid time off
Health, dental, and vision insurance
Company
Nash
Nash is a delivery orchestration platform that enables businesses to organize and manage their delivery.
11-50 employees
H1B Sponsorship
Nash has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (1)
2023 (1)
2022 (1)
Funding
Current Stage
Early StageTotal Funding
$27.93MKey Investors
Andreessen Horowitz
2022-07-26Series A· $20M
2021-12-01Seed· $7.8M
2021-08-31Pre Seed· $0.12M
Leadership Team
Mahmoud Ghulman
Co-Founder & CEO
Patrick Stubbs
Chief Financial Officer
Recent News
EIN Presswire
2025-12-04
2025-05-05
Company data provided by crunchbase