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CU*Answers · 1 month ago

Cards and Payments Support Specialist

Grand Rapids, MI

Full-time

Onsite

Entry Level

1+ years exp

CU•Answers is a Credit Union Service Organization that supports credit unions nationwide. The Cards and Payments Project Support Specialist will coordinate projects related to card services and provide high-quality client support while becoming a product expert for internal teams.

AccountingBankingFinancial ServicesInsuranceMarketing

Responsibilities

Support and coordinate projects involving plastics, RTP, FedNOW, and bill pay services

Provide client training and day-to-day software support

Collaborate with credit unions, vendors, programmers, and internal teams

Become a product expert for internal teams to assist with client interaction

Maintain project tracking documentation and support team resources

Assist with testing and verification of programming changes

Qualification

Project coordinationClient trainingFinancial services experienceMicrosoft Office SuiteCustomer service skillsMulti-tasking abilitiesCU•BASE experienceCommunication skillsProblem-solving abilitiesAttention to detail

Required

1–2 years office or financial services experience

Strong customer service skills and comfort working with technical teams

Excellent communication, problem-solving, and multi-tasking abilities

Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint)

Proven attention to detail and accuracy

Preferred

Experience with CU•BASE is a plus

Degree preferred

Company

CU*Answers

CU*Answers is a finance company that provides accounting, credit union, marketing, and online banking services. It is a sub-organization of AdvantageCIO.

Founded in 1970

Grand Rapids, Michigan, USA

201-500 employees