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Samsung Electronics America · 7 hours ago

Senior Manager, Retail Training

Plano, TX

Full-time

Hybrid

Senior Level, Lead/Staff

8+ years exp

Samsung Electronics America, Inc. is a leader in mobile technologies and consumer electronics. The Senior Manager of Retail Training will lead a team in developing and delivering training initiatives that align with business goals and enhance sales performance, overseeing the entire training lifecycle from onboarding to ongoing development.

Manufacturing

Responsibilities

Lead and develop a team of retail instructional designers and a video/media associate to achieve goals on budget and schedule

Align training programs with retail GTM strategy, business objectives, and brand strategies

Oversee annual budget planning, KPI monitoring, and company initiatives

Analyze end-to-end learning delivery processes to identify opportunities for standardizing workflows and increasing efficiency

Develop and maintain project plans, timelines, and risk mitigation strategies for training initiatives and process enhancements

Design and implement scalable training programs that blend onboarding, continuous education, certifications, and field-readiness across multiple channels and geography

Establish intake and prioritization processes for learning-related requests to ensure clear alignment with retail and learning goals

Oversee all indirect and direct retail field training programs

Build internal certifications and coaching programs to improve role effectiveness and reduce time-to-proficiency

Manage all learning, training content, and video production for the retail sales enablement platform

Responsible for providing the sales organization with the information, content, expertise, and tools to help field sales associates drive sales

Responsible for planning and execution of training sessions, content, and delivery for events and national meetings

Manage all video and broadcasting schedules, requests, scripts, run of show, and execution of pre-recorded, live-to-tape, and live broadcasting needs

Own development and governance of content (playbooks, talk tracks, comparison charts, competitive intel, sales objections) in collaboration with cross-functional partners

Oversee the Broadcasting, events, and video production manager and team, fostering a collaborative, high-performance culture, with high- quality timely results

Oversee the development and execution of strategies for scalable, high-quality video, event, and broadcasting support

Responsible for team KPIs, identifying areas for improvement, and ensuring on-time delivery to customers

Assess training content requests, curating available video learning resources relevant to the requests/needs, and/or creating a strategy that includes developing impactful, dynamic training content in the appropriate timeline

Qualification

Training program managementVideo productionInstructional designAdobe Creative SuiteArticulate Storyline 360Learning management systemsStakeholder facilitationChange managementCommunicationCreative mindsetTime management

Required

High school diploma or equivalent with 8+ years leading training/enablement teams, ideally in retail, mobile or service industry

Bachelor's Degree in Education, Organizational Development, or related field preferred

Understand models of design (ADDIE, SAM); virtual facilitation tools; content management systems; and learning management systems

Expert proficiency with Adobe Creative Suite, Articulate Storyline 360, SCORM cloud, and Microsoft Office products, including Excel, Word, Outlook, and PowerPoint

Excellent written and verbal communication, stakeholder facilitation, and change management skills

Prior experience will include developing and planning training videos. Line of sight to go-to-market and product training is a plus

Willing to travel 25-30%

Preferred

Develop and maintain excellent working relationships with all stakeholders within and outside the company, including Samsung management, coworkers, and customer representatives

Strategic thinker with the ability to balance big-picture planning with tactical execution

Demonstrate competency in both oral and written communication for internal and external personnel at all levels, especially in customer support product training program delivery areas of clients, prospects, and the company

Work independently and in a team environment to achieve personal and team goals and complete assignments within established timeframes

Have a positive and creative mindset and be open to development from peers and leadership

Possess impeccable oral, verbal, and written communication and presentation skills

Demonstrate excellence in time management skills and follow-up to ensure meeting on-time deliverables