Cardone Training Technologies, Inc. · 5 hours ago
Help Desk Technician II
Aventura, FL
Full-time
Onsite
Mid Level
3+ years expCardone Training Technologies, Inc. is seeking a Hands-On Helpdesk Technician II who thrives in fast-paced environments. This role involves providing Tier II desktop support, troubleshooting hardware issues, and managing user accounts to ensure efficient operations across various teams.
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Responsibilities
Provide Tier II desktop support for Windows and MacOS workstations
Troubleshoot and repair hardware issues on desktops, laptops, monitors, keyboards, and other endpoint devices
Set up and configure printers (HP, Canon, Zebra) including network printing, drivers, and toner maintenance
Perform onboarding/offboarding tasks including provisioning/deprovisioning user accounts in Google Workspace, Microsoft 365, Zoom, Aloware, and related SaaS platforms
Document support actions and resolutions in a structured ticketing system (e.g., Zendesk)
Maintain and update hardware asset inventories and participate in IT refresh rollouts
Coordinate with Helpdesk III and System Admins for escalations related to application-specific or server-side issues
Assist in the preparation of workstations, desk setups, and office tech for new hires and department moves
Support local conference room AV setups and basic event tech preparation (Zoom Room devices, webcams, etc.)
Provide technical support during scheduled after-hours events as needed
Create basic end-user SOPs and walkthroughs for common technical issues (e.g., printer reconnect, email setup, Zoom basics)
Qualification
Required
Provide Tier II desktop support for Windows and MacOS workstations
Troubleshoot and repair hardware issues on desktops, laptops, monitors, keyboards, and other endpoint devices
Set up and configure printers (HP, Canon, Zebra) including network printing, drivers, and toner maintenance
Perform onboarding/offboarding tasks including provisioning/deprovisioning user accounts in Google Workspace, Microsoft 365, Zoom, Aloware, and related SaaS platforms
Document support actions and resolutions in a structured ticketing system (e.g., Zendesk)
Maintain and update hardware asset inventories and participate in IT refresh rollouts
Coordinate with Helpdesk III and System Admins for escalations related to application-specific or server-side issues
Assist in the preparation of workstations, desk setups, and office tech for new hires and department moves
Support local conference room AV setups and basic event tech preparation (Zoom Room devices, webcams, etc.)
Provide technical support during scheduled after-hours events as needed
Create basic end-user SOPs and walkthroughs for common technical issues (e.g., printer reconnect, email setup, Zoom basics)
Preferred
3+ years of technical support experience in a Helpdesk or Desktop Support role
Solid working knowledge of Windows 10/11, macOS, and ChromeOS environments
Experience with printers, MFDs, and network printing troubleshooting (both USB and IP-based)
Familiarity with Google Workspace Admin Console (user creation, groups, drive permissions)
Basic experience with Microsoft 365 (Outlook, OneDrive, Teams), Zoom, and web-based collaboration tools
Hands-on experience with hardware repair (RAM upgrades, SSD swaps, peripheral testing)
Exposure to mobile device support, especially iPhones and iPads using an MDM like JAMF is a plus
Clear communicator with ability to explain technical details to non-technical users
Capable of lifting to 30 lbs., running cables, and setting up basic tech hardware
Company
Cardone Training Technologies, Inc.
Cardone Training Technologies primarily develops visual and audio products geared towards enhancing individuals’ and corporations’ production through sales.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Grant Cardone
Founder and CEO
Recent News
2025-10-15
Company data provided by crunchbase