Definitive Healthcare · 7 hours ago
Digital Engagement Manager
United States
Full-time
Remote
Mid, Senior Level
$79K/yr - $149K/yr
5+ years expDefinitive Healthcare is a leading provider of data and analytics in the healthcare sector, dedicated to helping clients make informed decisions. The Digital Engagement Manager will manage and expand customer relationships on the Population Intelligence platform, driving product adoption and ensuring client satisfaction and growth.
AnalyticsArtificial Intelligence (AI)CRMHospitalInformation ServicesMedicalSaaS
Responsibilities
Manage a portfolio of healthcare and agency clients, serving as the primary point of contact for Population Intelligence & Digital Audience customers, ensuring ongoing satisfaction, retention, and renewal
Drive product adoption of the Population Intelligence platform and Digital Audiences, ensuring customers realize value and achieve desired outcomes
Lead renewal and expansion efforts by identifying growth opportunities and aligning solutions with client goals
Monitor customer health, proactively addressing risks to retention and satisfaction by developing customer success plans that align with client objectives and deliver measurable outcomes
Partner with agency teams to support campaign planning, audience activation, and performance optimization, providing guidance on how to use our data and platform for each use case
Build strong relationships with agency clients to ensure seamless campaign execution and collaboration
Serve as a trusted advisor in audience targeting, campaign workflows, and compliance
Partner with agencies to understand the brands they support, identify budgets and upcoming campaigns, and translate healthcare insights into digital activation strategies
Streamline workflows to improve efficiency in audience activation and customer engagement
Develop case studies, training guides, and documentation to support customer enablement
Collaborate with internal teams (Sales, Media & Audience Strategy & Operations, Technical Delivery Consultants, Marketing, CXS) to deliver consistent and high-value customer experience
Translate customer needs into actionable insights for internal teams, including product, marketing, and data science
Qualification
Required
5+ years experience in customer success, account management, or digital media/advertising technology, with experience supporting agency customers
Proven ability to manage customer relationships, drive renewals, and grow accounts
Strong understanding of digital audience activation, campaign workflows and multi-channel campaign execution
Excellent communication skills, with the ability to simplify complex concepts for non-technical stakeholders
Strong analytical skills with the ability to translate complex data into actionable insights
Familiarity with analytics tools, CRM systems, and healthcare privacy/compliance standards
Comfortable in a fast-paced, cross-functional environment with a start-up mindset
Preferred
Background in healthcare marketing, healthcare data or SaaS strongly preferred
Benefits
Medical, dental, and vision coverage
Unlimited paid time off
Participation in the company’s 401(k) plan with employer contribution
Competitive benefits package including great healthcare benefits and a 401(k) match
Company
Definitive Healthcare
Definitive Healthcare aims to transform data, analytics and expertise into healthcare commercial intelligence.
501-1000 employees
H1B Sponsorship
Definitive Healthcare has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (11)
2024 (4)
2023 (8)
2022 (16)
2021 (24)
2020 (5)
Funding
Current Stage
Public CompanyTotal Funding
unknownKey Investors
22C Capital
2021-09-15IPO
2019-10-02Private Equity
2015-03-02Private Equity
Leadership Team
Kevin Coop
Chief Executive Officer
Rick Booth
Chief Financial Officer
Recent News
2025-11-11
2025-11-08
2025-11-08
Company data provided by crunchbase