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Lexia Learning · 1 month ago

Account Manager - Southeast/Mid-Atlantic-2

Concord, MA

Full-time

Hybrid

Entry, Mid Level

2+ years exp

Lexia Learning is seeking a motivated and strategic Small Account Manager to manage a large portfolio of smaller sized K–12 district and school accounts. The role focuses on renewals, expansion, and customer satisfaction while also identifying and closing new business opportunities within the assigned territory.

EdTechEducation

Culture & Values

Responsibilities

Renewal Ownership: Lead the end-to-end renewal process for assigned accounts, ensuring timely and successful contract extensions

Account Growth: Identify and pursue upsell and cross-sell opportunities within existing accounts by understanding evolving district needs

New Business Development: Prospect and close new business opportunities within the territory, particularly in adjacent schools or districts

Strategic Account Planning: Develop and execute account plans that align with customer goals and company priorities

Stakeholder Engagement: Build proven relationships with key decision-makers, including Directors, Curriculum Leaders, and Superintendents

Consultative Selling: Act as a trusted advisor by understanding customer challenges and reframing solutions to meet their specific needs

Opportunity Detection: Ability to rapidly assess customer engagement and adoption signals to pinpoint readiness for upsell or cross-sell—leveraging data patterns, product usage, and relationship dynamics to time the next move just right

Data-Driven Sales: Maintain high-quality sales activity and pipeline hygiene using CRM tools and performance metrics

Collaboration: Partner with Customer Success Managers to ensure smooth onboarding, training, and ongoing support for customers

Proposal Development: Prepare and present professional proposals for renewals, expansions, and new business opportunities

Ability to travel 3-4 times a year for key customer events

Qualification

K–12 education knowledgeAccount managementNew business developmentConsultative sellingData-driven salesCommunicationStrategic thinkerRelationship-buildingTime management

Required

Minimum of a Bachelor's degree or equivalent experience

Experience that demonstrates an aptitude for success in an inside sales position

Excellent understanding of the K–12 education landscape, including funding cycles and decision-making structures

Ability to manage multiple priorities, including renewals, upsells, and new business development

Proven track record of handling a high volume of business through strategic time management and opportunity prioritization to drive results

Excellent communication and presentation skills, with the ability to tailor messaging to different stakeholders

Strategic thinker with a consultative mindset and a passion for solving customer problems

Experience managing a renewal portfolio while also contributing to new business growth

Passion for literacy and educational equity, aligned with our mission to 'create opportunity for every student through the power of literacy'

Ability to travel 3-4 times a year for key customer events

Preferred

Proven track record of 2+ years of success in both new business development and account management roles

Experience within the education technology or services space, literacy/reading products highly preferred

Comfortable with virtual and in-person meetings; willingness to travel occasionally

Ability to articulate strategies used to retain and expand accounts

Benefits

Remote First Work Environment

Reimbursement to help cover the cost of setting up your home or remote office.

Company

Lexia Learning

Glassdoor4.3

Lexia believes that strong literacy foundations have impact far beyond the classroom—that they are essential to our ability to communicate, express ourselves, and engage with the world around us.

Founded in 1985

Concord, Massachusetts, USA

501-1000 employees