Braze · 2 hours ago
Senior AI Success Manager
Austin, TX
Full-time
Hybrid
Senior Level
$131K/yr - $154K/yrBraze is a leading customer engagement platform focused on delivering exceptional customer experiences. The AI Success Manager plays a vital role in ensuring customer success with the product by collaborating with various teams to drive renewals, upsells, and expansions, while also contributing to product development and analysis.
AnalyticsCRMMarketingMarketing AutomationSoftware
Responsibilities
Support the AI Success Director to build meaningful relationships across our customers’ organization
Work with implementation and data science teams to drive the success of AI use cases with our customers
Work closely with the Braze sales team to drive renewals & upsell opportunities
Develop deep understanding of customer business context and pain points to facilitate the strategic mapping of Braze value proposition
Serve as strategic partners to guide our customers in maximizing business value from their use of Braze
Conduct analyses (including using Excel, SQL) and provide data-driven presentations on Braze’s business impact, use case insights, and guide customers through troubleshooting
Synthesize and communicate stories based on customer insights
Communicate customer needs to Braze’s product & marketing teams to ensure a customer-centric product roadmap
Qualification
Required
Support the AI Success Director to build meaningful relationships across our customers' organization
Work with implementation and data science teams to drive the success of AI use cases with our customers
Work closely with the Braze sales team to drive renewals & upsell opportunities
Develop deep understanding of customer business context and pain points to facilitate the strategic mapping of Braze value proposition
Serve as strategic partners to guide our customers in maximizing business value from their use of Braze
Conduct analyses (including using Excel, SQL) and provide data-driven presentations on Braze's business impact, use case insights, and guide customers through troubleshooting
Synthesize and communicate stories based on customer insights
Communicate customer needs to Braze's product & marketing teams to ensure a customer-centric product roadmap
Be the face of the company, working alongside our customers to help them succeed
Lead the AI transformation happening in marketing technology today
Join Braze's fast-paced, supportive, and professional team
Entrepreneurial: you take initiative, work around obstacles, and always seek creative ways to get to the next level
People person: you build trust-based relationships with external partners, and combine empathy with a willingness to have direct, challenging conversations
Analytically-driven: You are able to draw insights from raw data and perform analysis that is helpful and clear to customers
Technology enthusiast: you are passionate about new technologies and their potential to impact business-as-usual
Structured and organized: you can structure a plan, align stakeholders, and see it through to execution
Clear communicator: you are able to express yourself clearly and persuasively, both in writing and speech
20% travel to customers are expected
Preferred
Prior Strategy Consulting experience preferred
Familiarity with data science or machine learning is a strong plus
Benefits
Competitive compensation that may include equity
Retirement and Employee Stock Purchase Plans
Flexible paid time off
Comprehensive benefit plans covering medical, dental, vision, life, and disability
Family services that include fertility benefits and equal paid parental leave
Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
A curated in-office employee experience, designed to foster community, team connections, and innovation
Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
Employee Resource Groups that provide supportive communities within Braze
Collaborative, transparent, and fun culture recognized as a Great Place to Work®
Company
Braze
Braze is a customer engagement platform that enables customer-centric interactions between brands and consumers.
Founded in 2011
1001-5000 employees
H1B Sponsorship
Braze has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (16)
2024 (10)
2023 (5)
2022 (16)
2021 (6)
2020 (4)
Funding
Current Stage
Public CompanyTotal Funding
$314.29MKey Investors
SnowflakeMeritech Capital PartnersBattery Ventures
2025-04-10Post Ipo Equity· $139.19M
2023-06-21Grant
2021-11-17IPO
Leadership Team
Astha Malik
Chief Business Officer - Braze (NASDAQ:BRZE)
Carolyn Krogoll
Senior Customer Success Manager, Enterprise at Braze
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