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AEROCONTACT · 3 weeks ago

Customer Support Representative (H/F) - SAFRAN ELECTRONICS & DEFENSE AVIONICS USA, LLC

Grand Prairie, TX

Full-time

Onsite

Entry, Mid Level

2+ years exp

AEROCONTACT is seeking a Customer Support Representative for Safran Electronics & Defense, a high-tech international group in aerospace, defense, and space sectors. The role involves supporting customer service functions, managing aftermarket repair orders, and ensuring compliance with aviation quality standards.

Corporate TrainingRecruitingTraining

Responsibilities

Respond to customer inquiries related to MRO (Maintenance, Repair, and Overhaul) and spare parts orders, quotations, pricing, lead times, and delivery status

Process and manage customer orders, RFQs, and repair requests in ERP/CRM systems in a timely and accurate manner

Coordinate with internal departments such as logistics, planning, repair shops, and quality assurance to ensure smooth fulfillment of customer requirements

Monitor order progress, proactively communicate delays or changes, and provide regular updates to customers

Ensure compliance with export regulations, customer contracts, and aviation quality standards

Build strong relationships with customers and provide a high level of service and responsiveness

Maintain accurate records and documentation for all transactions and communications

Serve as the primary liaison for key accounts, handle escalated customer issues, and contribute to process improvements and training of junior staff

Qualification

Aviation aftermarket experienceERP/CRM systems (SAP)Aerospace logisticsInternational trade complianceAttention to detailCommunication skillsProblem-solving skillsCustomer-first mindsetCollaborative team player

Required

Equivalent combination of education and experience required typically an Associate or Bachelor's degree in Business Administration, Supply Chain, Aviation Management, or related field

Minimum of two years of experience in aviation aftermarket, aerospace logistics, or a similar technical support function

46 years of experience managing customer accounts, resolving complex issues, and collaborating cross-functionally

Direct experience in the aviation aftermarket or aerospace industry is required

Familiarity with aviation spare parts and MRO services

Proficient in ERP/CRM systems (e.g., SAP) and Microsoft Office tools

Understanding of international trade compliance, incoterms, and export control

Strong attention to detail and ability to handle multiple priorities

Excellent written and verbal communication skills

Strong problem-solving and conflict resolution skills

Customer-first mindset with a proactive approach to issue resolution

Ability to work well under pressure and meet tight deadlines

Collaborative team player with a continuous improvement mindset