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Concentric Power Services · 3 hours ago

Customer Service Representative

Carrollton, TX

Full-time

Onsite

New Grad, Entry Level

Concentric Power Services is a national industrial power services organization focused on delivering reliable and sustainable power solutions. The Customer Service Representative is responsible for managing customer information and support processes, including invoicing and service requests, to ensure excellent customer service and support for sales and service teams.

Data CenterFinancial ServicesManufacturing

Responsibilities

Updating customer contracts

Scheduling planned maintenance across customer assets

Manage routine service requests, from receipt to billing

Open, update, and close work orders in a timely manner, according to service standards

Check "incomplete" calls and update status in internal work order notes. Notify managers of any situations that require follow-up

Review all previous day field visits for accuracy and to ensure work was completed as requested, with no outstanding issues or concerns

Communicate job progress or issues to Service Managers, Account Managers, and/or Parts Coordinator as needed

Work safely and follow all safety requirements

Work independently or with a team in a professional manner

Other duties as assigned by supervisor

Qualification

Invoice processingData managementExcelWordERP experienceAnalytical skillsCustomer satisfactionCommunication skillsProblem solvingOrganizational skillsTeam collaborationAdaptability

Required

High School or GED Diploma required. Prefer an Associate Degree from an approved two-year college or university or very strong equivalent experience

Previous invoice processing experience is highly desirable

Must be able to pass a background check

Must be able to pass a drug test, our technicians are subject to random drug

Strong computer skills with Excel, Word, and data management capabilities. Previous ERP experience a plus

Strong communication, problem solving, and analytical skills

Ability to organize his/her own work and work independently, with limited supervision

Ability to work with individuals from diverse backgrounds and with diverse needs, and across remote offices

Ability to clearly articulate ideas (both written and verbal) to both internal and external customers and to listen effectively to customer needs

Ability to develop and maintain strong workplace relationships with an emphasis on customer satisfaction

Ability to work collaboratively with other departments toward the greater good of the organization

Ability to adapt to a fast-changing environment

Ability to be successful in high throughput environment

Willingness to work occasional overtime

Benefits

Competitive pay – Plus incentive opportunities and overtime potential for our hourly employees!

Three medical plan options with employer premium contribution that start on day one.

Employee paid dental and vision insurance that starts on day one.

Health Savings Account (HSA) with company contribution on eligible High-Deductible Health Plans (HDHP).

Medical and dependent care Flexible Spending Accounts (FSA) available.

Company-paid life and AD&D insurance, short-term and long-term disability coverage that start on day one.

Company 401K plan with 100% match on the first 4% of employee contributions.

8 paid holidays.

Full-time Employees receive a total of 128 Hours of Paid Time Off (PTO) Annually.

We offer employee paid accident, critical illness, and hospital indemnity insurance.

We offer employee paid legal plans, identity protection, pet insurance, and home & auto discounts.

Training and mentoring – Learn from our experts in the industry.

Advancement opportunities.

Company

Concentric Power Services

Concentric is the first national industrial power services organization delivering forklift and critical power as well as maintenance solutions that ensure uninterrupted, sustainable facility power.

Founded in 2000