Four Seasons Hotel and Residences New Orleans · 12 hours ago
Director of Sales
New Orleans, LA
Full-time
Onsite
Lead/Staff, Director/Executive
3+ years expFour Seasons Hotel and Residences New Orleans is a luxury hotel that emphasizes exceptional guest experiences and a strong company culture. They are seeking a Director of Sales to lead the sales team, develop strategies for business attainment, and maximize sales across all hotel revenue areas.
Hospitality
Responsibilities
Support Commercial Director in achieving overall business objective and formulation of strategies in ensuring business attainment
Managing Sales team and overseeing daily sales operation
Review sales production and implement sales action plan to achieve the budget goals
Work closely with DORM to produce accurate Forecast and make adjustments as needed after Strategy meetings for yield optimization
Maximize sales in all hotel revenue areas. Supporting Catering, F&B Outlets, Spa and Front Office in selling efforts
Must possess strong decision making, selling, negotiation and interpersonal skills
Ability to organize, delegate and work under pressure are requirements for this post. Coach and development skills are also expected
Must maintain a professional appearance and conduct personal behavior in a mature professional business manner when representing the hotel or company
Advanced computer skills and knowledge including but not limited to Excel, Word, PowerPoint and Internet
Reading, writing and oral proficiency in the English language
Travel required: in case of sales trips, conferences, training and special events
Identify sources of group business for the hotel and establish solicitation programs to maximize sales
Help identify sources of individual business and allocate the resources to develop relationships with them
To supervise and monitor the compilation of accurate account information and to ensure this information is kept up to date
Maintain accurate forecasting for all group/TI and Corporate segments and identify valley periods for sales emphasis
Assist in the development of the annual marketing plan, ensure projects are executed for all market areas as stated in the hotel marketing plan with emphasis on increasing sales and profitability, review market analysis and determine client needs, occupancy potential, rates desired, etc
Maintain strict confidentiality and ensure work is of the highest level
Be responsible for all aspects of systems, administration, database and facilities of on-site sales activities including procedures and processes specific to the daily operation of the sales team. Responsible for overseeing the contract document negotiations process and reporting processes
The Director of Sales will also manage specific markets and segmentations
Establish programs and direct efforts to achieve group, TI and Corporate room night goals and to develop ongoing relationships with customers
Monitor sales production and adjust sales activities, account coverage and sales priorities as necessary to achieve plan goals
Establish travel schedules and monitor travel expenses to optimize sale productivity
Maintain regular communication with all key accounts and Four Seasons Worldwide Sales Offices and other sources of sales information and support
Plan, establish goals for, and administer outbound sales function to deliver qualified leads to other Four Seasons Hotels & Resorts
Develop annual sales department budget and execute the sales programs and activities within it
Take full responsibility for representing and managing Four Seasons Hotel account management system
Develop and implement strategies to exceed financial results and drive market share, customer satisfaction, employee loyalty, owner loyalty, and brand strength for the hotel
Hire, retain and develop diverse, high-caliber talent that makes a strong positive impact on the organization, and creates and sustains a work environment that embraces the brand’s culture, ensures fair and equitable treatment and associate satisfaction to enable business success
Assure understanding of Position Description, goals, and Standards of Performance for sales department personnel; and conduct formal annual evaluations and ongoing coaching and counseling
Establish personal sales goals, and be responsible for a representative selection of key accounts
Conduct weekly production review of each sales personnel
Conduct sales calls, prospecting calls, site inspections, and entertainment
In conjunction with the Commercial Director, Director of Revenue, Director of Catering and other department heads, maximize rooms inventory and catering space, identify opportunities for focused sales programs
Coordinate group room forecasts and prospects with the events management and reservations department so as to help hotel achieve maximum capacity room use
Maintain close, frequent, open communication with the Commercial Director and other Sales & Marketing department heads
Maintain supportive, timely communications with Four Seasons Worldwide Sales Offices
Coordinate communication between Sales Department and operating departments of the hotel
To update operating departments of the hotel to ensure awareness of bookings and sales programs
Maintain timely and responsive communication with accounts and prospects
Ensure all communications to client's professional
To foster a high level of morale amongst the Sales team members
To assume other duties as requested by the Management of Four Seasons Hotel New Orleans
Qualification
Required
Bachelors Degree or diploma in Business/Marketing or Hospitality/Tourism management preferred
Minimum 3 years work experience as Director of Sales, luxury experience preferred
Ability to demonstrate excellent problem solving, administrative and interpersonal skills
Must possess strong decision making, selling, negotiation and interpersonal skills
Ability to organize, delegate and work under pressure are requirements for this post
Coach and development skills are also expected
Must maintain a professional appearance and conduct personal behavior in a mature professional business manner when representing the hotel or company
Advanced computer skills and knowledge including but not limited to Excel, Word, PowerPoint and Internet
Reading, writing and oral proficiency in the English language
Travel required: in case of sales trips, conferences, training and special events
Benefits
Competitive Salary, wages, and a comprehensive benefits package
Excellent Training and Development opportunities
Employee Discount for stays at any Four Seasons worldwide
Complimentary Dry Cleaning for Employee Uniforms
Complimentary Employee Meals
Discounted Parking near hotel
Company
Four Seasons Hotel and Residences New Orleans
Four Seasons Hotel New Orleans offers riverfront luxury in the heart of the city.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase