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ZOLL Medical Corporation · 8 hours ago

Field Support and Service Programs Coordinator

Chelmsford, MA

Full-time

Onsite

Mid Level

$21.20/hr - $31.70/hr

3+ years exp

ZOLL Medical Corporation is dedicated to improving patient outcomes through innovative medical technologies. The Field Support and Service Programs Coordinator is responsible for managing the logistics of Preventive Maintenance Programs, ensuring customer satisfaction, and coordinating with various departments to facilitate service delivery.

Health CareMedical DeviceSoftware

No H1B

Responsibilities

Manage Preventive Maintenance process, for Preventive Maintenance sold at Time of Sale, Extended Warranty and PM Only Programs

Generate and maintain preventive maintenance schedules in ERP system

Create cases in Sales Force (CRM) for tracking throughout the PM process

Work closely with the Customer Quality Assurance Global Manager on work assignments, PM scheduling, availability and cost effectiveness for field visits

Create service parts order to ensure parts shipped prior to scheduled service visit

Manual creation of service requests for preventive maintenance and shipment of service loaners

Investigate and work with appropriate departments to resolve issues that impact Preventive Maintenance process and customer satisfaction

Provide customer with copy of their service records upon completion of service visit

Maintain and update customer data in ERP and CRM with pertinent information if required

Manage and communicate closely with high profile customers ensuring deadlines and customer expectations are met

Work on special projects as assigned by Management

Research Serial Number inquiries as needed

Work with Customer Quality Assurance Global Manager to determine feasibility for Onsite PM contracts

Work with various department within ZOLL

Run monthly reports and provide management with updates

Qualification

Logistics experienceERP systems experienceCustomer service experienceSalesforce (CRM)CommunicationAttention to detailOrganizational skillsTeam player

Required

Two Year College Degree or equivalent experience

3-5 years of customer service and logistics experience

Motivated self-starter with the ability to exercise own judgement

Ability to work independently, with little or no supervision

Capable of prioritizing activities and performing multiple tasks

Energetic, creative, goal-oriented team player

Heightened sense of personal responsibility including punctuality, attendance and commitment

Experience in Logistics area

Attention to detail

Previous Customers interface skills

Excellent communication skills, both oral and written

Organization and internal customer interface skills

ERP systems experience, preferably Oracle

Benefits

Details of ZOLL's comprehensive benefits plans can be found at www.zollbenefits.com.

Company

ZOLL Medical Corporation

Glassdoor3.3

ZOLL Medical Corporation, an Asahi Kasei Group Company, develops and markets medical devices and software solutions that help advance emergency care and save lives, while increasing clinical and operational efficiencies.

Founded in 2004

Pittsburgh, Pennsylvania, USA

1001-5000 employees