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Samsung Electronics America · 56 minutes ago

Executive Director, Support and Business Operations

Plano, TX

Full-time

Onsite

Director/Executive

$265K/yr - $310K/yr

20+ years exp

Samsung Electronics America, Inc. is a leader in mobile technologies and consumer electronics. The Executive Director, Support & Business Operations, will lead the strategic vision and execution of Deployment & Service Delivery, Operations Support, SCM/Logistics, and Business Operations for the Networks Division, ensuring operational efficiency and business success.

Manufacturing

H1B Sponsor Likely

Responsibilities

Define and implement the long-term vision and strategy for Deployment & Service Delivery, Operations Support, SCM/Logistics, and Business Operations, ensuring alignment with Samsung Networks' business goals

Foster strong collaboration and integration among Deployment & Service Delivery, Operations Support, SCM/Logistics, and Business Operations teams to ensure seamless project execution and operational efficiency

Drive continuous improvement in processes across all teams, leveraging automation and innovative methodologies to enhance efficiency and reduce costs

Manage the P&L for Support & Business Operations, ensuring profitability and financial sustainability

Identify, assess, and mitigate risks across all projects and operations, to ensure successful delivery and customer satisfaction

Oversee all training activities for customers, GC, and internal teams, ensuring readiness and capability to meet project demands

Ensure adherence to quality standards and safety processes across all projects and operations

Develop and maintain comprehensive reporting templates for all teams, ensuring clear communication of project status, risks, and performance metrics

Serve as the owner/interface for various deployment, operations, logistics, and business tools (e.g., SPMS, OV, SAP), ensuring effective utilization and adoption

Foster a culture of collaboration, accountability, and innovation that reflects Samsung’s core values

Qualification

Financial AcumenProject ManagementLeadershipNetwork TelecommunicationsProcess OptimizationCommunication SkillsTrainingDevelopmentRisk ManagementTechnical ExpertiseCustomer-Centric MindsetStrategic Thinking

Required

Bachelor's degree

20+ years of experience with 12+ years in project/program management within a Network Telecommunication Service organization

Deep understanding of the US Deployment Industry

Proven track record in strategic operations leadership, with exposure to both supply-side and customer-facing activities

Strong analytical, financial acumen, and decision-making capabilities; able to translate data into actionable insights

Exceptional verbal and written communication skills, with the ability to establish relationships cross-functionally and with customers

Strong knowledge of Project/Program management tools, processes, and automation techniques

Authorized to work in the U.S

Preferred

MBA strongly preferred

Project Management certification preferred (e.g., PMP)

Benefits

Medical

Dental

Vision

Life Insurance

401(k)

Employee Purchase Program

Tuition Assistance (after 6 months)

Paid Time Off

Student Loan Program (after 6 months)

Wellness Incentives

MBO bonus compensation, based on company, division, and individual performance

Company

Samsung Electronics America

Glassdoor3.6

Samsung Electronics America engages in high-tech electronics manufacturing and digital media.

Founded in 1978

Ridgefield Park, New Jersey, USA

5001-10000 employees

http://www.samsung.com/us/

H1B Sponsorship

Samsung Electronics America has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (193)

2024 (160)

2023 (160)

2022 (183)

2021 (146)

2020 (105)