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Security Service Federal Credit Union · 9 hours ago

Assistant Branch Manager (Littleton)

Littleton, CO

Full-time

Onsite

Mid, Senior Level

$57K/yr - $57K/yr

3+ years exp

Security Service Federal Credit Union is seeking an Assistant Branch Manager to oversee daily operations and provide leadership within the branch. The role involves developing business relationships, ensuring high levels of member service, and managing staff training and compliance with policies.

Financial Services

Growth Opportunities

Responsibilities

Manage the daily of operations of a branch efficiently

Provide leadership, in partnership with the Branch Manager and other management team members, training and supervision for Branch

Meet established goals according to the Strategic Plan

Develop new business and deepen member relationships, provide a superior level of member service, and promote the service culture through coaching, guidance, and staff motivation

Mentor and Coach -- Provide coaching, training and feedback for Branch staff in partnership with Branch Manager and other branch management

Hire, on-board and regularly meet with employees to review their progress, goals, and professional development to retain top talent

Develop the appropriate processes and approaches to ensure employee training is effective and successful

Ensure Service Mentality -- Coordinate branch coverage, scheduling and area coverage to ensure a high level of service is delivered

Ensure the effective management of staff, resources, systems, and services to ensure optimum use of time and capitalize on efficiencies

Interact with members on escalated issues, utilizes resources, and provides resolutions within authorization level

Emphasize member service regularly through daily tasks, staff meetings, and training sessions

During staff shortages, assists with branch transactions

Sales and Goals Management – Track and meet established goals, sales and budget for the Branch according to the Strategic Plan

Identify and track daily sales production and provide staff motivation

Ensure employees meet goals, capture in-branch sales, capitalize on cross sell opportunities, and educate members on appropriate products and services

Branch Compliance -- Oversight for audit and review of Branch operations

Actively train on updates, changes to policies and procedures, and ensures compliance

Gather, analyze, and distribute management reports and audits

Monitor monthly budget reports and ensures all expenditures, charges and payroll costs are within approved budget amounts

Completes any other job related duties needed to help drive to our Vision, fulfill our Purpose, and abide by our Organization’s Values

Qualification

Financial institution knowledgeMortgage Loan Originator (MLO)Leadership experienceCash operations knowledgeMicrosoft applicationsRegulatory compliance knowledgeAnalytical skillsCommunication skillsProblem solving skillsInterpersonal skillsOrganizational skills

Required

High school diploma or equivalent

Minimum of three (3) year of financial institution experience and at least 1 year of experience with leadership level functions

Comprehensive knowledge of cash operations, security, and management

Advanced knowledge of PCs, Microsoft applications and various office automation software

Complete, within 180 days of employment in this role, federal registration as a Mortgage Loan Originator (MLO) as required by the Secure and Fair Enforcement of Mortgage Licensing Act of 2008 (S.A.F.E. Act)

Must maintain active registration while in this role and comply with all requirements of the S.A.F.E. Act, including but not limited to, providing their unique identifier, and ensuring the Registry is updated with significant changes (i.e., name changes and reportable changes to legal or regulatory actions) within 30 days and must update employment and personal information in the Registry as required

Successfully pass a background check against the U.S. General Services Administration (GSA) Excluded Parties List (EPL), the HUD Limited Denial of Participation List (LDP List), and the Federal Housing Finance Agency's (FHFA) Suspended Counterparty Program (SCP) list as required by secondary market investors

Must maintain ability to pass any subsequent background checks against these lists and comply with all their requirements

Preferred

Comprehensive knowledge of current federal, state and NCUA regulations applicable to the credit union environment

Broad based knowledge of and able to work both Cash Handling and Member Service tasks

Strong communication, analytical, problem solving, and decision making skills to effectively uncover and resolve complex member and employee issues

Excellent interpersonal and customer service skills, attentiveness, information retention, tact, and diplomacy in dealing with both members and employees at all levels

Extensive business background with mentor-level skills and experience in leadership

Strong organizational skills, be detail oriented with a high degree of accuracy

Able to work independently as a self-starter in a fast-paced environment