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ADI Global Distribution · 1 hour ago

Customer Service Associate II

Louisville, KY

Full-time

Onsite

Entry Level

$16.72/hr - $28.47/hr

1+ years exp

ADI Global Distribution is North America’s leading wholesale distributor of security and low-voltage. The Customer Service Associate II will provide world-class customer service, respond to inquiries, assist with account management, and ensure customer satisfaction in a fast-paced environment.

ElectronicsHardwareManufacturingSecurityWholesale

No H1B

Responsibilities

Provide every customer with world-class customer service

Respond to customer inquiries via incoming phone calls

Assist customers with account inquiries, placement of orders, returns, quotes, etc

Exhibit understanding of Resideo products, systems, and procedures

Listen attentively to customer needs and concerns

Ability to accurately input customer data and leave detailed notes

Ability to utilize resources and multi-task through them as needed

Must be able to pick up new technologies quickly and have a keen eye for detail

Meet expectations in monthly KPIs identified by organization

Must be able to meet required schedule adherence guidelines as identified by organization

Qualification

Customer Service ExperienceVerbal CommunicationWritten CommunicationMicrosoft OfficeEpicor Prophet 21SalesforceBilingual AbilitiesMulti-taskingAttention to Detail