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Resolution Think · 1 month ago

VOIP Enterprise Architect

Bethesda, MD

Full-time

Hybrid

Mid, Senior Level

1+ years exp

Resolution Think LLC is a federal contractor specializing in providing innovative solutions to federal agencies. The VOIP Enterprise Architect will serve as the lead technical resource responsible for the configuration, engineering, and implementation of CISCO VOIP systems, ensuring minimal operational impact during deployment.

ConsultingInformation TechnologySoftware

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Develop and maintain master-level understanding of existing VOIP and PSTN systems configuration within two (2) weeks of contract award

Provide expert guidance in configuration, network architecture, and implementation planning for CISCO VOIP solutions

Lead the engineering and formatting of CISCO VOIP systems to support telecommunications services at NSWCCD headquarters and detachment sites

Design and implement VOIP architecture that accommodates NSWCCD's unique infrastructure, including buildings with secured spaces and underground concrete structures with limited network connectivity

Lead implementation of new VOIP systems including migration of all legacy systems to new VOIP architecture with minimal impact to operations

Ensure integration and interfacing into commercial systems, both inside and outside the fence line, including analog, copper, network, digital, and VOIP systems

Lead programming and interfacing operations upon contract award to meet deployment date of 30 September 2026

Ensure full Cisco Call Manager functionality, gateway and endpoint functionality, and integration with necessary enterprise systems

Configure systems using commercial products only, in accordance with government requirements

Develop structured tracking and deployment process for VOIP phones/lines, their allocation, and management

Create comprehensive transition plan describing the transition of existing contractor support to new contractor, including explanation of plan and timeline to be accomplished within two (2) weeks

Coordinate deployment activities to minimize impact to NSWCCD daily operations, including scheduling installations during nonbusiness hours (nights and weekends) when necessary

Plan and execute configuration trips to primary detachment sites (may require travel to multiple locations for no more than 2 working days per site)

Provide sustaining support including routine maintenance and troubleshooting of errors/defects

Assist with deployment and ongoing support to ensure VOIP fleet remains compliant and functional for telecommunications across the base and detachments

Serve as technical escalation point for complex VOIP system issues

Qualification

CISCO VOIP systemsCISCO Call ManagerVOIP enterprise architectureNetwork architectureLarge-scale VOIP implementationsIntegration of legacy systemsCISCO certificationsDoD security requirementsProblem-solving skillsProject managementCommunication skillsIndependent workFlexibility

Required

Active DoD Secret (Tier 1) security clearance REQUIRED prior to commencement of work

Must be able to complete T1-P1 security processing within 10 days of contract award

Minimum one (1) year experience performing the same or similar work

Demonstrated expertise in VOIP enterprise architecture and CISCO telecommunications systems

Proven experience with large-scale VOIP implementations and migrations

Expert knowledge of CISCO VOIP systems including Cisco Call Manager

Deep understanding of network architecture and telecommunications infrastructure

Proficiency in configuring gateway and endpoint functionality

Experience with integration of legacy systems (analog, copper, PSTN) with modern VOIP architectures

Strong understanding of commercial telecommunications products and solutions

Knowledge of enterprise system integration and interfacing requirements

Exceptional problem-solving and analytical skills

Strong project management and planning capabilities

Excellent communication skills for interfacing with government clients and technical teams

Ability to work independently and lead technical initiatives

Flexibility to work nonbusiness hours (nights and weekends) when required for deployments