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LWCC · 19 hours ago

Service Desk Intern

Baton Rouge Metro

Internship

Onsite

Intern

LWCC, Louisiana Workers' Compensation Corporation, is a private mutual workers’ comp company dedicated to excellence in execution. The Service Desk Intern will provide user support functions, IT service desk support, and assist in troubleshooting technical issues to promote the productive use of technological tools.

Employee BenefitsHealth InsuranceInsurance

Responsibilities

Provides service desk support including responding to help tickets or phone calls, resolving problems and, if necessary, conferring with senior staff about unusual problems

Performs computer workstation installations and relocations

Performs basic troubleshooting procedures to identify and correct system and software errors. Tasks include running diagnostics, conferring with senior staff, performing remedial action, and communicating with other IT staff members and the affected users

Maintains daily performance of computer workstations which may include installing, modifying, and repairing computer hardware and software

Creates training manuals and/or knowledge articles for end-users and conducts occasional training classes on operating systems, software, or hardware to end-users

Attends and participates in general group meetings and project team meetings when assigned

Follows up with end-users to ensure issues have been resolved

Confers with supervisor, project team leaders, other network personnel and/or operations staff to discuss work processes, plans, and/or tasks to be performed. Presents problems as they are identified and participates in their resolution

Performs other related duties of a comparable level/type as required

Qualification

Windows PC troubleshootingMicrosoft OfficeTechnical supportCustomer serviceEffective communication

Required

A student pursuing a Baccalaureate degree in a STEM (Science, Technology, Engineering, Math) field

In lieu of a degree, a person with a high school diploma, formal technical training, and appropriate work experience may be considered for this position

Experience with configuring, supporting, and troubleshooting Windows PCs

Must be able to lift a 24” flat-panel monitor and bend, stretch, use screwdriver and punch down tools as needed for cabling and equipment maintenance

Strong character: Alignment with company values, mission, and vision, Trustworthy and honest, Decisive, Curious and persistent

Passion for innovation: Willingness to learn, Adaptive to changing (tolerance for ambiguity), Desire to collaborate to achieve corporate goals

Strong communicator: Effective communication skills, Empathetic listener and open-minded, Commitment to accountability, Customer service skills