RealManage · 1 month ago
Onsite Maintenance Manager (530 East Central)
Orlando, FL, USA
Full-time
Onsite
Mid Level
$25/hr - $28/hrRealManage Elevated is a division of RealManage that specializes in the management of community associations with onsite staff. The Onsite Maintenance Manager is responsible for supervising operational and maintenance standards for all facilities and amenities within the community, ensuring exceptional customer service and optimal facility maintenance.
Real Estate
Responsibilities
Oversee the maintenance, operation, and enhancement of all amenities and facilities, including (but not limited to) pool facilities, sports court(s), play structures, vehicle/pedestrian entry gates, front desk, and safety systems, ensuring their optimal condition
Collaborate closely with the General Manager, and the leadership team to support Board objectives related to asset management, budgeting, and optimal operational performance across all facilities
Manage incoming work orders and coordinate timely and effective resolutions through collaboration with vendors and contractors
Provide exceptional customer service by promptly addressing all members' inquiries, concerns, and feedback
Develop and maintain a proactive schedule for facility maintenance, overseeing regular inspections, servicing, and repairs to extend the lifespan of assets
Supervise a diverse range of vendors, including (but not limited to) janitorial services, landscaping, pool maintenance, safety vendors, plumbing, pool monitors, and gate maintenance contractors, ensuring compliance and high-performance standards
Negotiate, prepare, implement and administer service contracts, including drafting contract standards, RFP and bid review and reports for the Sunterra Board of Directors
Proactively communicate with residents, staff and the Board of Directors regarding facility and amenity updates through various communication platforms, including the community website, mailed letters and notices, direct and mass email communication and social media
Continuously assess community needs and recommend improvements to enhance service delivery methods and procedures
Lead, guide, and train maintenance staff to ensure outstanding customer service and streamlined operations
Work with the leadership team to formulate and manage the facility management budget, identifying cost-saving opportunities and process improvements
Oversee the scheduling, booking, and coordination of facility rentals for events and gatherings, maintaining a comprehensive understanding of rental policies, rates, and availability
Provide support for all lifestyle events and facilitate all necessary facility preparation
Proactively identify areas for enhancement in facility operations, staying informed about emerging trends and innovations in community management and maintenance
Maintain a visible presence within the community and among the team, utilizing a working knowledge of governing documents to drive community improvements within legal boundaries
Lead meetings, providing agenda support, as well as written and oral reports, and assist in preparing and adhering to the association budget
Ensure compliance with association policies, corporate regulations, civil codes, state and federal obligations, and Sunterra's governing documents
Conduct regular performance evaluations for front desk staff, providing constructive feedback and setting development goals
Organize and lead weekly touch base meetings to discuss ongoing projects, address challenges, and ensure alignment within the team
Provide coaching and mentorship to front desk associates, fostering a culture of growth and continuous improvement
Implement performance improvement plans when necessary, addressing any performance issues promptly and professionally
Encourage teamwork, collaboration, and open communication among staff members, ensuring a positive and productive work environment
Monitor individual and team performance metrics, recognizing achievements and addressing any deviations from performance standards
Set clear expectations and goals for team members, aligning them with the department's objectives and overall community vision
Develop training programs and opportunities to enhance the skill set of front desk staff, promoting professional development and career advancement
Develop and implement standard operating procedures for front desk operations, ensuring consistent and efficient service delivery
Supervise staff, including hiring, training, and scheduling to maintain adequate coverage during operational hours
Address guest inquiries, complaints, and issues escalated by front desk staff, resolving them promptly and professionally
Maintain a thorough understanding of community rules, amenities, and services to provide accurate information to residents and guests
Foster a welcoming and helpful atmosphere at the front desk, ensuring a positive experience for everyone entering the facility
Hold regular weekly touch base meetings with the maintenance staff to discuss ongoing tasks, upcoming events, challenges, and potential improvements. Use these meetings as an opportunity to facilitate open communication, share important updates, and gather feedback from the team
Collaborate with maintenance staff to identify areas for process improvement and streamline daily operations
Recognize outstanding contributions and celebrate team successes during these meetings
Take on the role of a proactive leader and advocate for the Sunterra Management Corporation community vision
Conduct business at all times with the highest standards of personal, professional and ethical conduct
Perform or assist with any operations as required to maintain workflow and to meet schedules. Notify supervision of unusual equipment or operating problems and the need for additional materials and supplies
May participate in various meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain a specified level of knowledge about new developments, requirements, policies, and regulatory guidelines
Ensure all safety precautions are followed while performing the work
Follow all policies and Standard Operating Procedures as instructed by Management
Perform any range of special projects, tasks and other related duties as assigned
Attend all company mandatory functions and comply with policies and procedures
Qualification
Required
Public charisma and ability to develop positive relationships
Organizational and time management skills with the demonstrated ability to multi-task
Verbal ability to effectively communicate with homeowners, vendors, Board members and management staff
Ability to think and work independently and as part of a team
Must be able to handle multiple tasks concurrently
Must work effectively with co-workers, customers and others by sharing ideas constructively and positively; listening to and objectively considering ideas and suggestions from others; keeping commitments; keeping others informed of work progress, timetables and issues; addressing problems and issues constructively to find mutually acceptable and practical business solutions; addressing others by name, title or other respectful identifiers, and; respecting the diversity of the operations workforce in actions, words and deeds
Must be a creative problem solver
Strong project management and organizational skills
Proficiency in English
Excellent written and verbal communication skills
Preferred
Knowledge of other languages is a plus
Benefits
Medical Insurance
Dental Insurance
Vision Insurance
Life and Disability Insurance
HSA (Required High Deductible Medical Plan to be eligible)
FSA
Education Reimbursement
401K matching
Employee Assistance Program (EAP)
11 paid Holidays
Company
RealManage
RealManage is a real estate company providing property management and development services.
Founded in 2004
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$100MKey Investors
American SecuritiesProsperity Bank
2022-06-02Private Equity
2022-05-13Debt Financing· $100M
Leadership Team
Lisa Drobney
Vice President Operations/ GA Market Leader
Marc Rodriguez
Executive Vice President, Market Operations (US)
Recent News
2025-08-13
GlobeNewswire News Room
2025-03-26
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2025-03-26
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